Catskills Visitor Center Manager

preserves and enriches the environmental, economic and cultural well‑being of the Catskill region through collaboration, inspiration and stewardship. We believe that the vitality and prosperity of the Catskills depend on robust collaboration, thriving local communities and the wise stewardship of our natural resources. Learn more skillcenter.org.

is the Catskill Park’s official visitor center and is a Catskill Center program, managed in partnership with the New York State Department of Environmental Conservation. The CVC helps visitors learn about the natural, recreational, cultural and historical resources of the Catskills. The CVC offers interpretive exhibits, a gift shop featuring locally themed books and souvenirs, accessible nature trails, a pavilion, a fire tower, and year‑round events for all ages and interests.

Learn more skillsvisitorcenter.org.

oversees the day‑to‑day operations of the Visitor Center in consultation with the Executive Director of the Catskill Center. The CVC Manager is responsible for delivering an excellent visitor experience that grows overall visitation and attracts and engages new audiences. The Manager coordinates closely with development and communications staff to implement strategies that advance the Catskill Center’s strategic priorities. The CVC is a signature property for the Catskill Center and its primary location for engaging the public.

Enhancing the CVC’s ability to serve as an attractive and engaging destination that furthers the Catskill Center’s mission is a primary goal for the CVC Manager.

to ensure a high‑quality, safe, and engaging experience for all visitors, the Manager is also responsible for overseeing the facilities, grounds, visitor services, retail operations, and staff of the CVC . The Manager administers the CVC budget as approved by the Catskill Center Board of Directors and implemented by the Executive Director.

Executive Director or designee

CVC staff, including the Steward Coordinator, Visitor Services Coordinator, Naturalist, and seasonal employees.

This is a full‑time position based on‑site at the CVC in Mount Tremper, NY. The Manager is expected to work in person on site five days per week, including some weekends and occasional evenings as needed to support programs and events.

• Ensure the building and grounds are open and staffed as advertised, maintained appropriately, and that visitor information and services meet established quality standards.
• Manage day‑to‑day operations and maintenance of the retail store, with primary responsibility for inventory and stock management and collaborate with the Development Director and Communications Manager on product selection and merchandising to ensure an engaging visitor experience and achievement of revenue goals.
• Oversight of rental procedures (e.g. hiking gear, pavilion space), including insurance requirements, proper follow up and documentation, and inspection and replacement of rental gear as necessary.
• Manage and strengthen critical external relationships (e.g., funding partners, NYSDEC, local governments) to support effective operations and community visibility for the CVC, referring strategic or high‑level issues to the Executive Director as appropriate.

• Collaborate with the Communications Team and the Executive Director to develop public‑facing programs, exhibits, and events at the CVC, including new educational opportunities and festivals, that reinforce key messages in alignment with the Catskill Center’s Strategic Plan.
• Ensure proper staffing support and preparatory work for public programming at the CVC.
• Ensure that CVC staff and stewards provide accurate, consistent information about the Catskill Center’s mission and core programs, responsible recreation, and partner resources, reflecting organizational messaging and DEIJ values.
• Collaborate closely with the Development and Communications team to implement fundraising strategies at…