Director, Client Operations

What Are We Looking For

Momentum Worldwide is seeking a highly organized, detail-oriented Director of Client Operations to support a major sports and experiential client across a portfolio of partnerships and live/experiential programs. This role sits at the center of the business—owning scope development, budgeting, forecasting, and operational rigor across complex, fast-moving work streams.

We’re looking for a process-driven leader who thrives in dynamic environments and knows how to bring structure to complexity. You’ll partner closely with internal teams and client stakeholders to drive clarity, accountability, and efficiency—ensuring the work not only runs smoothly, but delivers at the highest level.

This individual will play a critical role in driving profitability, optimizing resources, and enabling teams to do their best work—balancing precision with pace in a way that keeps both the business and the work moving forward.

• Supports the financial and operational health of the account, including budget planning, forecasting, burn tracking, and monthly billing, in partnership with senior leadership and client finance teams.
• Manages development, updates, and change orders for Scope of Work, ensuring alignment with client procurement and internal stakeholders.
• Oversees team utilization and burn, proactively identifying staffing, efficiency, and delivery opportunities.
• Partners with Account Leads, Project Management, and Resource Management to implement key operational work streams, including reporting, heat mapping, onboarding processes, and workflow improvements.
• Implements tools and processes to streamline operations, improve visibility, and enhance efficiency across the account.
• Ensures accurate time tracking, fee application, resource assignment, and project projections, supporting smooth execution across Momentum systems.
• Champions agency culture by fostering collaboration, accountability, and clear communication; leads and contributes to key team meetings.
• Participates in experiential activations to see programs come to life and support the team on the ground.

• Bachelor’s degree preferred, ideally in Business or a related field.
• 8+ years of experience in marketing or operations, with agency experience strongly preferred (client operations or account management focus).
• Highly organized and detail-oriented, able to manage complex operational workflows.
• Proven ability to lead multi-disciplinary teams to deliver high-quality work on time and within budget.
• Exceptional relationship management, client management, and influencing skills.
• Solution-oriented problem solver with a track record of improving operational efficiency and driving process improvements.
• Excellent verbal and written communication, including presenting to senior leadership and clients.
• Demonstrated leadership, mentorship, and people development skills.
• Comfortable working in fast-paced, high-visibility environments supporting experiential and partnership activations.
• Able to exercise both influence and directive leadership as the situation requires, fostering collaboration across functions.

The salary range for this position is $115,000 to $140,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

At Momentum Worldwide, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability – or any other legally protected categories as set forth in the applicable state, federal or local laws.

This policy applies to all aspects of employment including training, compensation, benefits and all other privileges of employment.

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