Fire Protection Operations Manager

NATURE OF POSITION

This position is a local operations management position that reports to the General Manager. The Operations Manager is responsible for ensuring the effective operation of the applicable division(s). The manager will supervise technical and administrative personnel to achieve financial or operational goals, ensure customer satisfaction, and maintain a safe working environment for technical personnel through proper training.

• Work with the General Manager and other managers to develop financial and operational goals
• Ensure the effective operation of the Division, and the efficiency of personnel
• Establish productivity goals for the technical and administrative staff that align with the division’s tactical priorities
• Achieve the assigned monthly goals for revenue and cost control; correct any budgetary deficiencies
• Lead personnel in providing a high level of customer service
• Learn and ensure compliance with all applicable industry codes
• Protect the company’s assets
• Perform any other tasks assigned by the General Manager or Managing Member

• Possess any necessary licensing and certification required by National, State and Local codes
• Minimum 3 years of related operational management experience either in the fire protection industry or the commercial customer service business
• NICET or equivalent training from manufacturers or institutions; working knowledge of NFPA 72
• Established knowledge of all product lines and services offered by Impact Fire Services
• Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications
• Experience designing, implementing, and maintaining safe working procedures
• Well-developed interviewing and hiring skills
• Strong written and verbal communication skills
• The ability to perform physical activities outlined in the accompanying physical requirements checklist
• Strong work ethic and professional appearance
• The ability to fit in with our culture of teamwork
• Ability to work flexible hours including weekends to meet customer requirements
• Willingness to travel out of town including overnight lodging
• Demonstrated high level of customer service
• Self‑starter that can work with little to no supervision
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Possess a valid driver’s license and driving record that meets company requirements
• Successful completion of a drug test and pre‑employment background screening is required; MVR checks are required for all driving positions

In addition to the above, the most desirable candidate will have:

• A four‑year college degree in management or business administration or comparable experience
• Industry licensing or certification of competency with fire alarms and commercial sprinkler systems

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Competitive benefits including healthcare, dental, vision, life insurance, paid time off and holidays
• Company‑paid short and long‑term disability
• Immediate vesting in our 401(k) company match
• Full‑time employees participate in our Shared Ownership Program, a monetary bonus aligned to the company’s long‑term success
• Exceptional guidance and support from our managers
• Collaborative culture and environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.