Retail Operations Manager, North America

At All Saints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

Supporting the Global Head of Retail Operations in strategically and proactively implementing operations, communications and administration for the retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business. Giving our store teams the best experience to deliver impeccable customer experience and support the brand to achieve our goals.

• Oversee daily retail operations to ensure seamless workflows across all stores and digital channels.
• Design and implement processes that optimize performance, reduce costs, and elevate the customer experience.
• Analyze performance metrics to identify efficiency gains and reduce operational workloads for store teams.
• Lead end‑to‑year project life cycles for new store openings, relocations, and refurbishments in line with brand strategy.
• Partner with facilities teams to ensure swift resolution of maintenance issues and physical store standards.
• Oversee the implementation and maintenance of retail technology, including POS systems and inventory tracking.
• Lead and develop a high‑performing retail operations team, fostering growth and professional excellence.
• Set the agenda for retail training programs focused on policy adherence and sales growth.
• Develop internal communication strategies using the company Intranet and G‑Suite to align global teams with company goals.
• Act as the primary liaison between head offices and store teams to ensure consistent messaging.
• Collaborate with global counterparts in North America, Asia, and People & Culture to maintain a unified brand experience.

• Utilize customer feedback and behavioral trends to refine in‑store service delivery and complaint resolution.
• Launch targeted loyalty programs and engagement initiatives to drive customer satisfaction.
• Coordinate with Visual Merchandising to execute seasonal campaigns, promotions, and brand events.
• Provide stores with the necessary tools and training to maintain 100% adherence to visual brand guidelines.

• Manage retail operations budgets and resource allocation to maximize store‑level profitability.
• Track and report on retail expenses, sales forecasts, and inventory turnover for senior leadership.
• Collaborate with procurement and ESG teams to optimize the supply chain and reduce operational waste.
• Deliver data‑driven insights to the Global Head of Retail to address performance challenges and opportunities.

• Lead crisis management efforts and ensure rigorous compliance with health, safety, and regulatory guidelines.

• Talent – Creating high performing, energized and engaged teams within retail Operations
• Leadership – Strategic, Inspirational, Innovative with a proactive style
• Innovative Thinking – Strategic and proactive with highly operational thought process and end result in mind
• Forward thinking – in planning, moving digital, becoming global and future proofing the business
• Project Management – Ability to manage and roll out Global projects from conception, implementation to evaluation stage
• Partnerships – Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skills
• Solution driven – Implements solutions to improve operations in stores to support the Brand Strategy which lead to long term excellence with a view to roll out…