Director, Operations - Client Projects

Position: Director, Operations Change - Client Projects
Location: New York

Director, Operations Change - Client Projects

Job Req :

Location(s):
Edinburgh, Scotland, United Kingdom

Job Type: Hybrid

Posted:
Apr. 29, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects incl. large‑scale deal implementations. This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.

Key Responsibilities

• Deliver a portfolio of client projects and large deals, ensuring timely, high‑quality execution.
• Lead the Operations Change project teams (direct and/or indirect/stakeholders population).
• Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
• Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
• Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
• Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.

Qualifications

• Relevant senior experience in project/change delivery within the Investor or Securities Services industry, including significant experience managing large client deals and strategic programs.
• Extensive experience as people leader/people manager, leading and developing teams.
• Experience in Investor/Securities Services Operations, or business/Product knowledge of the same.
• Exceptional stakeholder management and client‑facing communication skills with strong executive presence.
• A strategic mindset focused on continuous improvement and transformation.
• Proven track record of driving process improvements, standardization, and organizational design.

Benefits

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

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