General Manager

Location: Long Island City

Description

Job Overview

As a General Manager, you'll be responsible for providing strong leadership and management direction on behalf of the Board of Directors and First Service Residential. You'll serve as a liaison to the community, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.

This in-person role is available at a property in Long Island City, New York.

Your responsibilities

* Oversees all staff and building operations of a cooperative or condominium hi-rise property; including onsite Property Manager and Assistant Property Manager.

* Act as main point of contact with the Board of Managers.

* Responsible for leading Board of Managers' meetings by keeping focus on the agenda created.

* Prepare Board meeting minutes in a timely and professional fashion.

* Submit board meeting "agenda packages" to Board as required but at least five days prior to meetings.

* Responsible for handling emergency situations and crisis management.

* Supervision and training of building staff members (union and non-union).

* Conduct thorough interviews for potential building open positions. Responsible for the coordination of background and drug tests of potential new hires.

* Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.

* Impose progressive disciplinary action if and when required.

* Responsible for the development and implementation of building staff work schedules.

* Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.

* Monitor the cash and reserve funds of the property.

* Responsible for final review of operating statements and monthly financial reports.

* Actively participate in budget preparation.

* Assist the property accountant in the presentation of the annual budget to the Board of Directors.

* Keep track of property financial variance reports.

* Constantly seek, evaluate, and execute methods to achieve methods to preserve client cash and capital.

* Responsible for overseeing building repairs and apartment alterations.

* Approve payment of vendor invoices via accounts payable software, Avidxchange.

* Diligently monitor and take appropriate action on delinquent tenant/shareholder owner accounts.

* Ensure that all building permits, licenses, and etc. are compliant with state and local rules and regulations.

* Responsible for taking immediate action to resolve new violations.

* Ensure that old violations of record are resolved on a timely basis.

* Ensure implementation of security and safety safeguards and procedures for portfolio of properties managed.

* Perform daily routine property inspections to ensure building safety, maintenance, cleanliness, etc.

* Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.

* Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.

* Responsible for requiring proper vendor insurance with BCS.

* Responsible for the maintenance requirements of the properties' physical plants, i.e. boiler conversions, HVAC, etc.

* Interface with all internal department personnel (accounting, compliance, closings, etc.).

* Maintain and organize electronic and paper tenant and building files.

* Respond to all communications (phone, email, etc.) in a timely and professional manner.

* Be familiar with critical provisions of client management contracts.

* Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.

* Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.

* Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting.

* Perform routine site inspections.

Skills &

Qualifications:

* Bachelor's degree required. Certifications desired

* 8-10+ years' experience in New York City residential condominium and cooperative property management.

* Must have superior verbal and written communications skills and proven customer service exposure.

* Must have strong financial acumen, with the ability to analyze, prepare and manage budgets, cash flow, and financial statements effectively.

* Need to have a high energy type of attitude to deal with the day- to- day tasks and able to multi-task under pressure and stressful situations.

* Must have exceptional organizational skills, with the ability to manage multiple priorities, stay consistent, and remain flexible and adaptable to change while maintaining a high level of accuracy and attention to detail. Proven leadership and teamwork skills and attributes.

* Demonstrated experience in large, complex accounts with multiple clients and stakeholders.

* Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.

* Excellent time management skills to…