Director, Accounts - Design and Construction

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values:
Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity
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We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Cresa is seeking a Director, Design and Construction with Architectural or Construction expertise to be embedded within a global luxury brand to lead major capital projects for a client in the Americas. This is a position designed to provide specialized expertise, and involves collaborating with Workplace Strategy, Facilities Management, and client leaders, managing external resources, prioritizing needs, and providing technical expertise to ensure efficient project implementation and functionality.

They will oversee several projects, small and large, that are managed by external resources. Capital projects will range from multiple small relocations and office renovations (less than $500k) to one/two concurrent large capital investments over $20MM each.

The Director will report within the client’s organization to the AVP of Workplace Strategy & Facility Management.

• Establish and lead a Design & Construction PMO, including governance frameworks, SOPs, performance metrics, and standardized delivery processes across the portfolio.
• Provide executive-level reporting and presentations in partnership with the AVP, delivering clear insights for capital planning, project performance, financials, and risk.
• Oversee end-to-end design and construction delivery, ensuring projects meet scope, budget, schedule, quality, and brand standards across multiple markets.
• Lead portfolio-level capital planning, vendor strategy, and risk management, aligning project execution with broader business and workplace objectives.
• Build relationships with different business leaders across the organization to represent the Workplace Strategy & Facility Management team.
• Create, and maintain a project roadmap, define a project delivery process and ensure the appropriate allocation of resources.
• Manage multiple high-impact projects simultaneously in a dynamic environment, ensuring seamless communication, on‑time execution and continuous value delivery for key and strategic corporate capital projects.
• KPI’s include, cash flow management & projections, total payment management, cost variance tracking, project progress and ensuring safety measurements are aligned with client requirements.
• Define project scope, budgets, schedules, and deliverables in partnership with internal and external stakeholders.
• Manage client service and project communication, maintaining proactive communication throughout the project life cycle.
• Maintain regular communication with clients’ internal stakeholders and sub-consultants to ensure satisfaction with the project process and engineering work product, and that client views are managed toward the best solution.
• Monitor and ensure adherence to budgets and financial expectations.
• Manage and develop program contracts and project fee matrices.
• Define and manage project quality expectations.
• For projects delivered under the Design‑Build model:
  • Perform all aspects of construction management oversight to…