Assistant Program Director, Flagstone Family Center

Who We Are

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Assistant Program Director

Vice-President

196 Amboy Street, Brooklyn, NY 11212

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.
  
  -address and investigate client complaints).
• Assist the Vice President in providing oversight for all aspects of the program in his/her absence.
• Prepare reports and statistical information for both CAMBA management and funder use.
• Assist in the analysis of program and demographic client data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Ensure and maintain all regulatory agencies (i.e.
  
  -Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan.
• Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations .
• Plan, coordinate and facilitate social/peer support and ADL events.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Liaison with sub-contractors to ensure appropriate service delivery and quality.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Attend staff/funder/outside agency meetings as requested.
• Immediately report to the appropriate Program Director/Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly, and monthly reports.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.

• Bachelor's degree (B.A.) and two years of applicable experience and/or equivalent experience.

• Ability to be on call 24 hours a day, 7 days a week.