Director of Operations

Today, National Ramp is in search of a passionate and enthusiastic Director of Operations who will bring their expertise to our team and help us grow to become the #1 Ramp Company in the World.

The Director of Operations will develop and implement operational strategies, manage various departments, and ensure efficiency, productivity, and profitability.

Your

Key Responsibilities:

• Establish, implement, and communicate the strategic direction of the organization’s operations department.
• Lead cross‑functional teams and drive process improvement initiatives.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Oversee supply chain strategy to ensure timely and cost‑effective delivery of products and services.
• Execute dual sourcing strategy on all materials.
• Develop strategies to enhance supplier relationships and improve logistics.
• Build and scale internal production.
• Maintain and exceed freight budgets.
• Right‑size staffing to meet and exceed the sales of the business, ensuring any order received by 12 o’clock ships that day.
• Maintain and sustain the facilities.
• Negotiate contracts and agreements with vendors and partners.
• Manage and continue to strengthen the company’s S&OP process.
• Maintain ERP systems, data integrity, and inventory accuracy of greater than 98.5%.
• Lead and mentor the operations team, fostering a culture of high performance and professional development.

• DIFOT
• Inventory Turns
• Utilization and efficiency
• Rework hours
• COGS % to budget

Operational Expertise:

• Deep understanding of operational management, including process improvement, resource management, supply chain logistics, and relevant industry standards, regulations, and best practices.
• Experience overseeing manufacturing operations, including building and scaling internal production.
• Experience leading supply chain strategy, including dual sourcing and supplier relationship management.
• Experience managing logistics and freight budgets.
• Experience managing warehousing operations, including same‑day shipping cutoffs and staffing to meet demand.
• Experience managing facilities operations and maintenance.
• Experience negotiating contracts and agreements with vendors and partners.
• Experience owning and strengthening an S&OP process.

Strategic Thinking:

• Ability to develop and implement strategic operational plans aligned with business objectives.
• Experience in providing strategic recommendations to senior management.
• Experience driving continuous improvement initiatives to improve efficiency, quality, and cost.

Leadership and Management:

• Strong leadership skills with the ability to inspire and lead a high‑performing operations team.
• Experience in managing cross‑functional teams and working collaboratively with other leaders.
• Experience leading and mentoring an operations team, fostering a culture of high performance and development.

Analytical and Problem‑Solving

Skills:

• Strong analytical skills with the ability to interpret complex operational data, manage KPIs such as DIFOT, inventory turns, utilization and efficiency, rework hours, and COGS % to budget, and provide actionable insights.
• Excellent problem‑solving skills with a proactive approach to identifying and addressing operational challenges.

Communication and Interpersonal

Skills:

• Excellent communication skills with the ability to effectively present operational information to various stakeholders including the board, employees, and external partners.
• Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.

Technology Proficiency:

• Proficiency in operational management software and tools, including hands‑on experience maintaining ERP systems, ensuring data integrity, and driving inventory accuracy of 98.5%+.
• Minimum of 5‑10 years of progressive experience in operations, with at least 3 years in a senior leadership role.
• Eligible to work in the United States.

Our commitment to you goes beyond the usual. You'll enjoy a comprehensive benefits package after 30 days of employment. This includes health, dental, and vision insurance, a matching 401(k), life and disability insurance, and a wealth of other resources to support your personal and professional life. With 3 weeks of Paid Time Off, 1 week of sick time and additional days for sick day statutory holidays, we ensure you have the time to recharge and enjoy life.

More than that, we offer a work environment where you're encouraged to excel and innovate. At National Ramp, your work is more than a job – it's a passion fueled by a community that values your contributions and celebrates your achievements.

Join us in our mission to create accessible spaces for everyone. At National Ramp, your work changes lives, including your own.

Location: Valley Cottage, NY (On‑Site)

Salary: The salary range for this position is ,000 USD annually.