Manager of Membership & Billing
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-21
Listing for:
Blue Cross Blue Shiel
Full Time
position Listed on 2026-06-21
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Healthcare Management, General Management
Job Description & How to Apply Below
Summary Manages claims and customer service areas.
Description
Location:
This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 17 Technology Circle, Columbia SC.Sponsorship :
This position is not eligible for sponsorship now or in the future.
What You’ll Do:
Manages staff responsible for providing excellent customer service and timely and accurate processing of claims or appeals. Ensures department standards for production, timeliness, and quality are met.
Prepares and reviews management reports. Monitors monthly reports to ensure department standards for production, timeliness, and quality are met. Makes recommendations for process improvements.
Maintains effective relationships with internal and external customers by assisting with inquiries and resolving issues.
To Qualify for This Position, You'll Need the Following:
Required
Education:
Bachelor’sDegree Equivalency:4 years job related work experience OR Associate's and 2 years job related work experience (Equivalency not applicable for the Celerian Group. Bachelor's degree required.)Required
Work Experience:
3 years of insurance experience in claims or appeals processing and customer service.
1 year of supervisory/team lead experience OR 1 year of equivalent military experience in grade E4 of above.
Required
Skills and Abilities:
Strong oral and written communication and organizational skills.
Excellent customer service skills.
Good judgment.
Ability to persuade, negotiate, or influence.
Proficient spelling, punctuation, and grammar.
Microsoft Office.
We Prefer You Have the Following:5 years-of insurance operations experience2 years-of supervisory/team lead experience OR 2 years of equivalent military experience in grade E4 or above (may be concurrent).Proven Leadership Experience.
Strong written and verbal communication skills, with the ability to clearly explain expectations, process changes, and priorities to staff and leadership.
People Management and Coaching.
Demonstrated project management and presentation skills.
Basic business math skills.
Knowledge of membership and billing systems.
Demonstrated ability to lead teams through operational change from planning through implementation.
Experience documenting, organizing, and maintaining operational processes, procedures, and workflows.
Demonstrated ability to organize team workloads, monitor follow-through, and ensure timely execution of assigned work.
Experience identifying process gaps and implementing practical improvements to improve quality, timeliness, or consistency.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote…
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