Supervising Court Representative

ORGANIZATIONAL SUMMARY

The New York City Criminal Justice Agency (CJA) is a not‑for‑profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City.

Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

The Queens Supervised Release Program (QSRP) is the first program launched by the City of New York’s Supervised Release Initiative in 2009 and is the model for which the Supervised Release program has evolved citywide. CJA operates the QSRP in Queens Criminal Court seven days a week, during both the day and night court shifts. The program serves individuals of all ages who are mostly released at criminal court arraignment, and are charged with felonies and misdemeanors, and who present a substantial likelihood of detention and may beat risk of failing to appear in court if released on recognizance.

QSRP provides pretrial supervision and voluntary services referral to a wide array of community‑based organizations which offer services including job training, employment, housing options, as well as substance use and mental health treatment. Participants remain in the community and are monitored to ensure they attend all court appearances and avoid re‑arrest.

The Supervising Court Representative provides frontline leadership and oversight of the Court Representative team during assigned shifts at Queens Criminal Court. This supervisory role requires an experienced professional who can ensure operational excellence during high‑volume, high‑stakes court proceedings while maintaining program integrity and staff effectiveness. The Supervising Court Representative serves as the primary on‑site supervisor, demonstrating mastery of all Supervised Release policies and procedures, exercising critical and sound judgement in complex cases, and adapting operations in response to court volume fluctuations and staffing challenges.

This position is essential to ensuring and maintaining program quality, overall efficiency, and court relationships.

• Manage shift operations including delegation of tasks, workload balancing, and strategic deployment of staff based on volume and available resources.
• Serve as first point of escalation for Court Representatives, addressing questions, resolving conflict, and determining when issues require senior management involvement.
• Provide direct supervision and leadership to Court Representatives during assigned shifts, ensuring proficiency in all Supervised Release policies, procedures and protocols.
• Provide on‑record responses to the court for challenging cases, high‑risk participants, and situations requiring supervisory‑level representation.
• Review and ensure data quality of all Court Representative work, including screening forms, emails, court documents, and database entries.
• Identify and address errors, discrepancies, and documentation gaps, notifying management of systemic issues or training needs.
• Foster teamwork and maintain staff morale during high‑volume periods and when navigating shifting policies and evolving program requirements.
• Demonstrate strong leadership by modeling professional conduct, effective communication, strong delegation skills, and collaborative problem‑solving under pressure.
• Adapt operational processes and workflow in response to high court volume, staffing shortages and other operational challenges to maintain program…