Director, Client Relationship Manager, Management

THE
· TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We’re a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, THE
· TEAM’s presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM.

• Office Policy: Hybrid environment - 3 days in office but open to fully remote for the right candidate
• Role Type: Full-time employment

The Director, Experience is an integral and senior position on our Experiential team with responsibility for overseeing the successful delivery of agency projects, from brief to execution. The Director, Experience will ensure that all client deliverables and project milestones are delivered on‑time, on‑budget and of a quality expected by THE
• TEAM and its clients. Additionally, this role will be responsible for the strategic leadership of accounts, as well as owning and nurturing key client relationships.

• Manage a small team (1‑4) of mid‑level reports, understanding what motivates individual team members and adjusting managerial style based on each person’s needs
• Provide project guidance and leadership, communicating a vision and challenging the team to achieve goals
• Develop and present strategic, insightful, and innovative work independent of senior management oversight and input
• Serve as a champion for process and strive to maintain a healthy, productive team that follows project protocols
• Manage work streams of entire account team or multiple verticals, and help define the team structure and roles & responsibilities on a project‑to‑project basis
• Support the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
• Serve as primary client POC with a deep understanding of client motivators and work style, anticipating needs and providing information before it is requested
• Capable of reviewing work and identifying gaps or omissions, providing timely and actionable feedback and ensuring work is delivered on time and without issue
• Consistently able to overcome challenges during a presentation and turn objections into deeper understanding with little to no senior oversight
• Work in a collaborative manner with all relevant THE
  • TEAM department teams to ensure flawless project delivery against the client’s objectives and agreed‑upon budget
• Develop, manage and reconcile project budgets of $2M‑$4M, ensuring projects are correctly budgeted for by all departments
• Independently draft agency fees, ensuring expected financial targets are met
• Understand the landscape for each client’s business/sector, as well as the media context for their investments
• Create a positive, collaborative, teamwork environment that aligns with THE
  • TEAM company culture and values
• Play a leadership role during internal and external conversations, managing complex challenges and capable of crafting multiple scenarios/outcomes
• Consistently seek opportunities to optimize and improve end work product
• Focus on business development and new revenue opportunities with existing and potential clients

• Minimum of a Bachelor’s Degree
• 7+ years relevant event agency experience (preferably in the experiential, sports or entertainment field)
• Demonstrate an in‑depth understanding of the experiential landscape and proven ability to deliver complex projects from concept through to execution
• Thrive in a fast‑paced environment and always possess a ‘can‑do’ attitude
• Exceptional written and oral communication skills
• Strong attention to detail and highly organized
• Exemplify strong leadership, earning a reputation as a trusted advisor on the team
• Showcase a level of flexibility that makes colleagues and clients feel confident and comfortable working with you
• Capable of foreseeing and…