Supervisor, Customer Meter Services

National Grid is hiring a Supervisor for our Gas Field Operations Department in Brooklyn, NY.

The Supervisor is responsible for the safety, reliability, security, and integrity of the gas distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with company, departmental and regulatory policies, procedures and statutory requirements.

Supervises both internal and contracted personnel to assure the timely and cost-effective completion of work within the area of responsibility.

• Supervise a workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
• Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
• Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
• Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
• Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
• Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
• Monitor the performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
• Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid delivers against service level agreement.
• Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.

• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.
• Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.
• Bachelor's Degree or at least 5 years of relevant work experience.
• A valid driver's license is required.

Downstate NY Salary: $117,000 - $137,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

Retirement:
Generous pension plan with company contributions up to 12%.

Health:
Private medical insurance for self and family.

Incentives:

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.