Account Manager

Account Manager

Company: Craniometrix – Using AI to help dementia patients age at home.

Location: New York, NY, US

Salary (OTE): $140,000 – $200,000 per year

Employment type: Full‑time

Role type: Sales / Account Management

Experience required: 3+ years

Craniometrix is building the care infrastructure that makes living with dementia easier. After a practice signs with us, your job is to drive patient enrollment, build trusting relationships, and grow each account over time.

We launched our care navigation service in July 2025, reached $8M in ARR in our first year, and raised a $15M Series A. The role is a pivotal, ground‑level hire with real ownership and the chance to shape our account management playbook.

• Drive patient enrollment ramps from each practice, turning a signed partnership into engaged families.
• Lead implementation and onboarding as the primary point of contact, coordinating with operations, data, and enrollment teams.
• Partner with practices to identify and refer eligible dementia patients and remove workflow friction.

• Serve as the trusted point of contact for neurologists, office managers, and administrators with regular check‑ins, reporting, and reviews.
• Stratify accounts by value, need, and complexity to tailor engagement.
• Act as the voice of the customer, feeding insights into product prioritization and the broader playbook.

• Expand each account over time: increase referral and enrollment volume, surface high‑engagement practices for pilots, and drive adoption of new lines.
• Own renewals, treating a flat account as an opportunity rather than a steady state.

• Manage customer questions, concerns, and issues end to end, resolving them quickly with internal teams.
• Document interactions and share insights to improve team effectiveness.
• Ensure compliance with Medicare, GUIDE, and all applicable federal and state regulations.

• You measure yourself by the customer's outcomes.
• You build lasting trust by being reliable, prepared, and genuinely useful.
• You own a book of accounts and grow it.
• You are organized and systematic, juggling portfolio and data with energy.
• The mission matters to you; you want your work to meaningfully help families living with dementia.
• You thrive in ambiguity and want to shape account management from scratch.

Experience and skills

• 3+ years in account management, customer success, or a comparable post‑sale role, ideally owning retention, expansion, or a book of business.
• Experience managing the full customer lifecycle from onboarding through renewal and expansion.
• A track record of driving measurable outcomes such as adoption, utilization, retention, or expansion (patient enrollment and engagement).
• Comfort with data, reporting, and portfolio stratification.
• Strong written and verbal communication, credible with clinical and administrative stakeholders.
• Comfortable in a fast‑paced, early‑stage environment and building from a blank page.
• Highly organized, systematic, and comfortable owning a number.

Preferred qualifications

• Experience in healthcare, healthtech, value‑based care, or Medicare‑reimbursed care models (GUIDE, CCM/PCM, or comparable).
• Experience managing physician‑practice or provider relationships.
• Experience as an early or founding customer success or account management hire, or building an account management motion from scratch.
• A track record of driving enrollment, utilization, or referral volume in a care or services model.

Primarily virtual, with periodic travel a few times a year to meet key accounts and attend conferences.

The OTE range for this role is $140,000 to $200,000 per year, with a portion delivered as performance‑based variable tied to enrollment, retention, and expansion. The role also includes meaningful early‑stage equity.

Craniometrix has raised over $21 million to help make dementia suck less. Our care navigation service for dementia patients, launched July 2025, hit $8M ARR, and we recently raised a $15M Series A.

By giving families the right non‑clinical coaching and support, we can avoid up to 30% of hospitalizations for dementia patients, and Medicare has recently started paying for that coaching.

We leverage AI to provide best‑in‑class care, alleviating the burden on providers. Come help us build!