Content Adoption & Lead,Senior Manager Job New York New York USA,Management

Position: Content Adoption & Experience Lead, Senior Manager
Location: New York

Role Summary

The Content Adoption & Experience Lead is a Senior Manager‑level role within Pfizer's AIA Strategy & Operations function, sitting within the Change Deployment & Adoption team reporting to the Change Deployment & Adoption Lead. The role is the dedicated change, adoption, and training owner for all AI‑led initiatives impacting content creation, management, and distribution workflows across commercial audiences.

Key Responsibilities

Content Change Strategy & Deployment – Define and own the change management and adoption strategy for all AI‑led initiatives impacting content workflows and content‑producing audiences, aligned to the enterprise AI Adoption framework led by the Change Deployment & Adoption Lead. Develop comprehensive change management and communication plans that ensure clarity of understanding across all content stakeholders in relation to AI‑led changes to content creation processes, systems, review and approval workflows, and ways of working.

Tailor the overarching framework to reflect the unique needs, content workflows, regulatory and compliance considerations, and priorities of content‑producing audiences. Develop standard communication approaches to engage stakeholders, use optimal engagement methods, proactively identify and resolve change management issues, and feed lessons learned back to the Change Deployment & Adoption Lead.

Stakeholder Engagement & Activation – Build and maintain deep, trusted relationships with content leadership, commercial operations leads, and BU Leads to understand audience‑specific readiness and concerns. Orchestrate with AI product owners to align activation engagements, partner with the Commercial AIA Lead and BU Leads for ongoing feedback, and design engagement approaches that build awareness and capability to adopt AI content tools.

Identify and develop content change champions at functional and team levels to amplify adoption efforts.

End‑to‑End Project Planning & Execution – Create and maintain the end‑to‑end project plan for each AI‑led initiative impacting content audiences, covering scope, milestones, owners, dependencies, and success criteria. Track plans, proactively manage risks, coordinate program interdependencies across the AI portfolio, and manage multiple concurrent programs while maintaining execution quality and timeline discipline.

Training Creation & Deployment – Design and implement training programs to support adoption of AI‑powered content tools, tailored to the needs, workflows, and responsibilities of commercial content colleagues. Own the development of training content for each AI product, create user‑friendly materials, establish a training content lifecycle process, coordinate delivery across teams and geographies, and manage external vendors or staff to ensure quality and timeliness.

Adoption Measurement & Continuous Improvement – Define and track adoption and training effectiveness metrics for content audiences. Monitor metrics, refine approaches, translate data into actionable recommendations, report progress to the Change Deployment & Adoption Lead, and capture lessons learned to improve future launches.

Cross‑Functional Collaboration & Enterprise Connectivity – Serve as the subject matter expert on content audience dynamics and AI‑powered content workflows. Collaborate with peer Adoption & Experience Leads to share best practices, align on shared tools, contribute insights to the enterprise adoption framework, and support stakeholder reporting and strategy planning.

Basic Qualifications

BS/BA required with 5+ years of commercial industry experience or equivalent, with at least 3 years in change management, adoption, training, or organizational transformation roles.
Demonstrates use of AI as a first approach.
Experience developing change management and communication plans for content‑producing and commercial audiences in a large matrixed organization.
Strong understanding of commercial content operations, including creation, review, approval, and distribution workflows.
Experience designing and deploying training programs for commercial audiences, preferably in content‑related workflows.
Ability to manage…

Content Adoption & Lead, Senior Manager