Head of Practice Management

Position

The Practice Management Lead is responsible for driving advisor team effectiveness, business growth, and long‑term sustainability across multiple regions for Rockefeller Global Family Office. This role partners closely with Advisors and regional leadership teams to deliver structured business planning, team optimization, operational efficiency, and client experience enhancements.

The role combines strategic advisory, facilitation, coaching, and firm engagement, serving as both a trusted thought partner to Advisors and an execution leader translating firm capabilities into measurable outcomes at the team level.

• Practice Management Leadership: Own and deliver the end‑to‑end practice management engagement model, serving as a partner to Advisors on business model design, growth strategy, team evolution, and long‑term sustainability. Lead structured consultations, team assessments, strategy workshops, and business planning sessions, culminating in clear proposals and actionable execution roadmaps.
• Business Planning & Growth: Lead annual and mid‑year business planning sessions with Advisors focused on strategic vision, organic growth, business development, cost discipline, and succession readiness. Translate planning outputs into prioritized initiatives, success metrics, and follow‑through actions that drive sustained growth and reinforce advisor brands.
• Team & Talent Optimization: Diagnose team structure, capacity, and performance, including role clarity, coverage, skill gaps, hiring needs, and career paths. Coach Advisors on effective leadership, feedback, performance management, and engagement, and provide targeted one‑on‑one coaching to team members as appropriate.
• Operational Efficiency & Firm Leverage: Improve how Advisor teams manage time, workflows, and processes by promoting best practices for efficiency, coverage models, and execution. Act as a connector between advisor teams and firm resources to strengthen coordination and outcomes.
• Client Experience Excellence: Assess and redesign client experience models as practices grow, implementing segmentation, tiering, onboarding, and engagement frameworks. Ensure service models are scalable and aligned with client complexity, size, and expectations while maintaining a consistent, high‑quality client experience.
• Culture, Engagement & Thought Leadership: Reinforce strong team cultures grounded in accountability, collaboration, and engagement. Increase participation in firm initiatives, peer groups, and leadership forums; contribute to firm thought leadership and learning programs; and proactively identify and address early indicators of team health or performance risk.

• 12+ years of experience in wealth management, investment advisory, practice management, or related leadership roles.
• Proven experience advising senior Advisors or leadership teams on business strategy and organizational design.
• Strong facilitation skills with experience leading executive level workshops and planning sessions.
• Demonstrated ability to coach leaders and teams through change and growth.
• Deep understanding of advisor team dynamics, compensation structures, and operating models.
• Executive presence with the ability to influence without direct authority.

• Strategic thinking with practical execution mindset.
• Strong business acumen and analytical capability.
• Exceptional communication, coaching, and facilitation skills.
• High emotional intelligence and ability to build trust.
• Comfortable operating across ambiguity and diverse advisor business models.
• Ability to balance firm priorities with advisor customization.

The anticipated base salary range for this role is $200,000 to $250,000. Base salary for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for a discretionary bonus. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more.

Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, “Rockefeller”) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (“protected characteristics”).

Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.