Manager - Care Management Programs, Intention

Overview

At Essen Health Care, we care for that.

Essen Health Care is the largest privately held multispecialty medical group in the Bronx, delivering high quality, compassionate, and accessible care to some of the most vulnerable and underserved communities in New York State. Guided by a Population Health model, Essen operates six integrated clinical divisions providing house calls medical services, urgent care, primary care, specialty services, nursing home staffing, and comprehensive care management programs.

Intention Healthcare is the house calls medical services division of Essen Health Care, delivering primary and specialty services directly to patients in their homes. The model integrates home clinical care, advanced care management programs, and remote patient monitoring to proactively manage chronic conditions, close gaps in care, and reduce avoidable hospitalizations.

Intention Healthcare currently operates in New York, Massachusetts, and Ohio and continues to expand into additional markets. Through innovation, data driven operations, and coordinated multidisciplinary care, the division is building a scalable multi state platform designed to strengthen population health outcomes and improve access to care.

The General Manager, Integrated Care Management Model is responsible for the operational leadership, performance management, and scalable execution of Intention Healthcare’s integrated care management model.

This role oversees a team of Care Management & RPM Supervisors who each manage provider pods and Integrated Care Coordinators supporting attributed patient panels. The Integrated Care Coordinators execute care management and remote patient monitoring activities across programs including Chronic Care Management, Advanced Primary Care Management, Principal Illness Navigation, Community Health Integration, Behavioral Health Integration, and Remote Patient Monitoring.

The General Manager ensures that supervisors, coordinators, provider pods, and centralized support teams are aligned around enrollment growth, billing readiness, productivity, documentation compliance, quality outcomes, patient engagement, and provider satisfaction.

This role serves as a key operational leader responsible for turning strategy into execution across a multi-program, panel-based care model.

1. Integrated Care Model Leadership

· Lead the day-to-day operations of the integrated care model across CCM, APCM, PIN, CHI, BHI, and RPM.

· Ensure supervisors execute consistently across assigned provider pods and patient panels.

· Translate organizational goals into clear operational targets for supervisors and Integrated Care Coordinators.

· Build scalable workflows that support growth in enrollment, billing capture, patient engagement, and quality performance.

· Identify operational risks, workflow gaps, and execution barriers that may impact performance, compliance, or revenue.

2. Supervisor Oversight & Performance Management

· Directly oversee Care Management & RPM Supervisors responsible for provider pods and care coordinator teams.

· Set clear expectations for supervisor performance, including enrollment growth, productivity management, documentation quality, provider responsiveness, and staff accountability.

· Review supervisor dashboards and pod-level performance trends on a daily, weekly, and monthly basis.

· Coach supervisors on workload management, staff performance, escalation handling, and provider communication.

· Conduct regular performance reviews and implement corrective action plans when operational targets are not met.

· Develop supervisors into stronger operational leaders capable of managing larger panels and more complex workflows.

3. Panel Performance & Enrollment Growth

· Own performance across assigned patient panels, provider pods, and care management programs.

· Drive enrollment growth across eligible patients for CCM, APCM, PIN, CHI, BHI, and RPM.

· Monitor panel penetration rates, patient outreach outcomes, consent capture, activation rates, and program participation.

· Ensure supervisors are actively managing enrollment opportunities and addressing barriers to growth.

· Partner…