Senior Training Manager

Purpose

In partnership with market leadership and corporate colleagues, this role drives the evolution of retail training by designing and delivering innovative learning experiences that inspire performance across all brand KPIs. With a focus on fashion-forward thinking, data-driving insights, and best-in-class service standards, this role supports and elevates all field retail colleagues across the eastern United States and all of Canada.

• In partnership with the Americas training director, market and store partners, assess opportunity areas and craft strategy and implementation of all training activities in support of the global and regional training calendar
• Executive presence – ability to facilitate large-scale (100+ people) format in-person trainings (conference style facilitation) and engage naturally with Americas senior leadership team
• Facilitate TTT and large format training initiatives as needed
• Plan, create and deliver virtual trainings related to product styling, education, and competency development as needed under guidance of training director and market director(s)
• Coach and train sales teams through on-the-floor observation and partnership moments
• Establish training framework and strength in market by developing training points of contact throughout field for delivery and feedback
• Measure impact through selling KPIs, client feedback mechanisms (NPS, GEE) and evaluate for opportunity to drive greater impact via training or processes

• Partner with market director and store manager to assess the needs of the store to develop store and individual training strategies, particular concentration on impact of top doors in market
• Leverages business / commercial acumen to report on effects of training and skill development needed for behavioural change via store visit recaps
• Provides programme feedback and solutions to corporate training teams regularly
• Evaluates the effectiveness of training programmes, provide feedback and influence future programme design and delivery as needed

• Coach and give feedback to retail colleagues on education retention and performance
• Provide objective feedback and coaching as needed to store leadership on KPI results and client advisor behaviours to influence and drive change

• 5+ years of leadership experience with proven ability to lead and develop teams, preferably in a luxury retail setting
• Ability to manage competing priorities and build clear strategies to meet business needs
• Strong verbal and written communication skills (planning, accountability)
• Interpersonal skills showing the ability to communicate effectively with cross-functional business partners and senior leadership team
• Demonstrates strength in presentation and facilitation skills, conveying messages in a clear and concise way
• Ability to perform behavioural analysis and source creative solutions to drive behavioural change
• Proficiency in use Microsoft (PowerPoint) and Mac devices
• 80% travel required within market with some international travel

• Seamless organisation and flawless execution of all retail training programmes
• Accurate collation of feedback and formal assessment reports
• Clear impact on business trends, leveraging data and insights to prove ROI
• Completion and absorption of relevant training materials across all stores
• Effectively meets project deadlines, works efficiently and cross-functionally

• Americas retail VP, director of training
• Retail senior leadership team – notably market director(s)
• Store leadership teams and colleagues
• UK retail excellence team

• Excellent MS Office experience:
  Excel, Word and PowerPoint in particular
• Previous experience leading and developing leaders and teams
• Previous experience working in luxury retail environment
• Report writing experience advantageous
• Excellent communication skills – written and verbal
• Self‑management and accountability; ability to work autonomously
• Represents the brand image
• Strong planning and organisational skills
• Shows initiative and is self-motivated
• Team player
• Natural problem solver
• Respects brand…