Director of Sales Job New York New York USA,Management

Position: Director of Sales Experience
Location: New York

What This Position is All About

The Vice President, General Manager – Development Program prepares the Director of Selling Experience (DSE) through a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. The incumbent must remain 100% mobile during their tenure in the development program, defined as having availability to relocate to any one of SFA’s stores for additional assignments as a Director of Selling Experience, and/or future promotion to Vice President, General Manager.

The Director of Selling Experience will participate in a six- to eight‑month development program, gaining a comprehensive understanding of SFA’s leadership toolkit. The program culminates in an annual summit that includes presentations to and from our Executive Leadership Team.

Requirements

100% open availability to relocate within the United States.
Minimum 5+ years of luxury retail management experience.
Experience leading fast‑paced, high retail sales volume environments.
Experience developing and leading clienteling culture (e.g., VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.).
Executive leadership presence with the ability to present/report business trends/financials.
Experience developing and promoting People Leaders.
Flexible in scheduling as the business needs, including evenings, weekends and holiday schedules.

Who You Also Are

Clearly shares the work to be done and the expected outcome.
Easily creates working relationships to enhance self and team.
Seeks and expands on original ideas, enhances others’ ideas and contributes their own ideas.
Places the team’s success above their own.
Establishes positive interpersonal relationships.
Champions innovation and creativity by encouraging, recognizing, and rewarding those who take initiative, develop new ideas, or improve work methods.

Responsibilities

Business Ownership

Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team.
Directly oversee all Client Development Managers except within the Fifth Avenue Club (Personal Shopping).
In partnership with the VP/GM, act as the Chief Merchant for the store to ensure alignment of merchandise to local needs and opportunities.
Execute the VP/GM’s strategic vision for the store.
Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments.
Analyze and develop understanding of internal/external customer behavior, trends, and preferences, adjusting processes and standards accordingly.
Facilitate cross‑functional communication across store departments to optimize collaborative efforts.
Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings.
Actively participate in, and in the absence of the VP/GM, lead Store Senior Leadership team meetings.
Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store to yield positive results.

People

Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams.
Be responsible for developing top talent Client Development Managers to promotability.
Collaborate with the Centralized Recruiting team, as appropriate, to ensure jobs are filled in order to drive business.
Oversee people, product and placement, and sales promotion.
Oversee Client Development team performance and objectives.
Recognize outstanding Associate performance, address opportunities for improvement, and quickly resolve issues.
Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports.
Set goals for Associates in alignment with department objectives and support Associates in achieving them.
Develop, motivate, and train the management team in all aspects of the store.
Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations.

Client Experience

Champion SFA culture…