General Manager; Luxury Rentals

Responsibilities

At Related, leadership goes far beyond property management - it’s about shaping exceptional living experiences, driving operational excellence, and stewarding some of the most iconic residential communities in New York City.

Related is seeking a dynamic General Manager to lead operations at The Strathmore, one of Upper East Side’s premier luxury residential properties. This is a high-impact opportunity for a strategic operator and people‑first leader who thrives at the intersection of hospitality, financial management, construction oversight, and resident experience.

Property Details:
The Strathmore | Related

Key Responsibilities include:

Leadership & Team Management

• Hire, train, and mentor on-site staff, including leasing agents, administrative personnel, and maintenance teams.
• Foster a collaborative and high‑performing team environment that emphasizes accountability and professional growth.
• Conduct regular performance evaluations and provide coaching to ensure staff success.

Financial Oversight

• Prepare and manage property budgets, ensuring alignment with financial goals.
• Analyze and report on monthly financial performance, including variance analysis and corrective actions as needed.
• Oversee capital expenditure projects, tracking progress and maintaining fiscal responsibility.

Property Operations & Maintenance

• Ensure the seamless operation of all aspects of the property, including leasing, maintenance, and security.
• Conduct regular inspections of the property, addressing maintenance issues proactively and ensuring compliance with safety regulations.
• Supervise vendor relationships and negotiate service contracts to maintain the highest standards of quality and efficiency.

Resident Relations & Retention

• Develop and implement initiatives to enhance the resident experience and increase retention rates.
• Resolve resident complaints and service requests in a timely and professional manner, ensuring high levels of satisfaction.
• Oversee lease renewals, pricing strategies, and marketing initiatives to optimize occupancy.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including Fair Housing laws and other housing‑related statutes.
• Maintain accurate records and reports, including certifications, inspections, and incident documentation.
• Work closely with legal and compliance teams to address any regulatory or tenant‑related issues.

Special Projects & Strategic Initiatives

• Lead or participate in special projects to improve operational efficiency, customer experience, or property performance.
• Actively contribute to company‑wide initiatives, including employee engagement, sustainability, and innovation efforts.

Compensation: $130,000 - $135,0000 annually + Annual Discretionary Bonus

Benefits:

• Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
• Paid Time Off & holidays
• 401(K)
• Tuition reimbursement
• Robust modern fertility program
• Incentive bonus program
• Commuter benefits
• Employee Assistance Program & more!

• Bachelor’s degree from four‑year College or University; or equivalent combination of education and experience
• 5
  -7 years of knowledge of property management compliance practice and procedures related to Class A properties and/or hospitality experience
• 5 or more years of experience with HOA, Board of Director (CONDO)
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing
• Minimum of five (5) years’ experience managing a team of people
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position
• Ability to successfully resolve resident issues as demonstrated by work experience
• Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience
• Position will require some overtime including possible evenings and weekends during lease up. Hours will be mostly set but there is a reasonable expectation of flexibility of schedule