Assistant Property Manager, Multifamily

POSITION SUMMARY

The Assistant Property Manager supports the Property Manager in day‑to‑day operations and overall management of ESRT’s multifamily residential portfolio. This role works closely with the property management, leasing, and on‑site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable regulations. The Assistant Property Manager serves as a key liaison between residents, building staff, vendors, and management, ensuring seamless communication, high service standards, and effective execution of building operations.

• Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
• Assist in developing annual operating budgets, capital plans, and multi‑year forecasts
• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
• Partner with Property Manager on financial analysis and reporting
• Oversee expense management, vendor costs, and operational efficiencies

• Ensure a high level of resident satisfaction through proactive communication and responsive service
• Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
• Support leasing teams in driving traffic, managing leads, and executing renewals
• Review and approve resident communications, notices, and policies
• Handle escalated resident issues and ensure timely, solution‑oriented resolution
• Support community engagement initiatives to enhance resident retention

• Lead, train, and develop on‑site staff including leasing, maintenance, concierge, and administrative teams
• Establish clear performance goals and hold team members accountable to service and operational standards
• Participate in hiring, performance management, and employee development
• Foster a collaborative, service‑oriented culture aligned with ESRT values

• Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
• Conduct regular property inspections and ensure building standards are consistently met
• Manage work order systems to ensure timely completion of maintenance requests
• Ensure compliance with building policies, house rules, and company procedures
• Identify operational risks and implement solutions to mitigate them

• Oversee third‑party vendors and contractors, ensuring performance, cost control, and compliance
• Manage contract negotiations, renewals, and vendor relationships
• Ensure all vendors maintain proper insurance and meet building requirements
• Oversee service contracts for maintenance, cleaning, security, and specialty services

• Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
• Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable
• Maintain all building permits, certifications, and inspection records
• Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals
• Manage incident reporting, insurance claims, and risk mitigation strategies
• Ensure staff and vendors complete required safety training and certifications

• Develop and execute capital improvement and renovation plans
• Partner with project management teams to oversee unit renovations and building upgrades
• Monitor project budgets, timelines, and quality of work
• Ensure all construction and alterations comply with building standards and local codes

• Lead property‑level initiatives aligned with portfolio and company goals
• Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
• Identify opportunities to improve efficiency, resident experience, and asset value
• Participate in portfolio‑wide initiatives and special projects