Service Manager

Why Land Pro Equipment?

We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day. Our goal is simple, to be the most respected dealership by living our PRO values:
Professionalism, Respect, and Outstanding Service.

As a Service Manager, no two days look exactly the same. One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair orders. The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the shop, or reviewing department performance metrics and financials. You’ll work closely with the service team, parts department, sales team, and dealership leadership to keep operations running smoothly while creating a positive customer experience.

This is a leadership role for someone who enjoys being boots on the ground, solving problems, and building a strong team culture. Every day is different, but the goal is always the same: support the team, take care of the customer, and drive a successful service operation.

• Lead the daily operations of the service department
• Schedule, assign, and prioritize work based on technician skillsets and department needs
• Support technicians with troubleshooting, workflow management, and operational guidance
• Develop, communicate, and enforce effective service department processes
• Build and maintain strong customer relationships through responsive communication and problem solving
• Review work orders for accuracy and completeness prior to billing
• Monitor department KPIs, labor performance, profitability, and operational efficiency
• Develop department budgets and goals aligned with dealership objectives
• Support recruiting, onboarding, coaching, and employee development activities
• Partner with sales and parts departments to support the overall customer experience
• Help coordinate customer events, clinics, and promotional activities
• Ensure tools, equipment, and shop operations are maintained safely and efficiently

• Enjoy leading people and building strong teams
• Thrive in a fast‑paced, hands‑on environment
• Know how to balance customer service with operational efficiency
• Stay organized and focused when priorities shift throughout the day
• Communicate effectively with customers, technicians, and leadership
• Are comfortable making decisions and solving problems in real time

• Management experience in a service‑related environment such as ag, automotive, or repair operations
• Strong organizational and scheduling skills
• Understanding of service department KPIs, labor performance, and financial reporting
• Ability to lead employees, manage processes, and drive accountability
• Strong customer service and communication skills
• Ability to use Microsoft Office and dealership software systems
• Ability to analyze and interpret operational reports

• Agricultural equipment or dealership experience
• Mechanical or repair background with hands‑on shop exposure
• Experience leading technicians or service teams
• Familiarity with John Deere or competitive equipment
• Proven track record of improving department growth and performance
• Experience with retail counter operations or dealership workflows