Warehouse Operations Supervisor

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Full-time Regular MANAGEMENT Syracuse, NY, US

3 days ago Requisition

Salary Range: $75,000.00 To $85,000.00 Annually

River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. The River Valley family of companies;
River Valley Foods, Cavallaro Foods, and Empire Valley distributes a wide range of specialty dry and frozen grocery items and consumable products from warehouses in Syracuse, NY.

The Warehouse Supervisor is responsible for the safe, efficient, and compliant operation of warehouse activities within a multi-temperature distribution environment, including frozen and refrigerated storage areas. This position provides direct leadership to warehouse personnel and warehouse leads while overseeing receiving, inventory control, order fulfillment, shipping, customer storage programs, and facility operations.

The Warehouse Supervisor is accountable for achieving operational objectives related to safety, productivity, inventory accuracy, service levels, employee development, and regulatory compliance. This position works closely with warehouse leadership and cross-functional departments to ensure efficient execution of daily operations while fostering a culture of accountability, continuous improvement, teamwork, and operational excellence.

• Provide direct supervision, coaching, and development of warehouse employees and warehouse leads.
• Establish clear performance expectations and hold employees accountable for achieving operational and behavioral standards.
• Conduct performance evaluations, coaching sessions, corrective action discussions, and employee development activities.
• Assist with hiring, onboarding, scheduling, and workforce planning initiatives.
• Promote employee engagement, teamwork, and professional development.
• Serve as the primary point of escalation for warehouse personnel issues during assigned shifts.

• Direct and coordinate daily warehouse operations, including receiving, replenishment, inventory management, order selection, staging, loading, and shipping activities.
• Ensure labor resources are effectively allocated to meet operational demands and customer service requirements.
• Monitor workflow and operational performance to ensure established productivity, accuracy, and service objectives are achieved.
• Collaborate with warehouse management to identify and implement process improvements and operational efficiencies.
  
  Support operational planning activities to address seasonal demand fluctuations and business growth initiatives.

• Monitor and analyze key performance indicators including productivity, inventory accuracy, order accuracy, service levels, safety performance, and labor utilization.
• Investigate operational variances and implement corrective actions as necessary.
• Prepare and communicate operational performance reports to warehouse management.
• Recommend and implement continuous improvement initiatives designed to enhance efficiency, service, and cost control.

• Maintain inventory integrity through cycle counts, audits, reconciliations, and transaction review.
• Investigate inventory discrepancies and ensure corrective actions are implemented.
• Oversee customer inventory programs and third-party logistics (3PL) storage activities.
• Ensure compliance with customer-specific requirements, service level agreements, and documentation standards.
• Coordinate customer inventory audits and operational reviews as required.

• Ensure compliance with all company safety policies, OSHA regulations, food safety programs, GMP requirements, HACCP programs, SQF standards, and customer requirements.
• Conduct safety observations, inspections, incident investigations, and corrective action follow-up.
• Promote a culture of workplace safety and…