Shift Supervisor, Men Shelter

Shift Supervisor, Opportunity House Men Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Camba Opportunity House (COH) is a 62 bed men’s general population shelter funded by New York City Department of Homeless Services located in downtown Brooklyn. COH offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless men are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and or supported housing.

Position:
House Manager

Reports To:
Director of Security and Operations

Location: 59-65 Prince St.

What Does a House Manager Do:

• Maintain professional relationships with clients and client confidentiality.
• Must remain on-site to always provide supervisory coverage, including lunch breaks, when working shifts as the only on-site Shift Supervisor Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., logbook entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to always provide supervisory coverage, including lunch breaks, when working shifts as the only on-site Shift Supervisor. Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet. Retrieve, observe and document client's self-administration of medications, as appropriate.
• Utilize performance management systems to encourage the ongoing communication process with direct staff to develop, enhance, sustain, and improve the employees’ work performance.
• Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring,
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution-based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face- to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders. Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff. «Review and sign time sheets.
• In the absence of adequate staffing, will…