Supervisor Building Operations - Beacon Theatre

Position: Supervisor Building Operations  - Beacon Theatre
Location: New York

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in
 live entertainment, delivering unforgettable experiences while forging deep
 connections with diverse and passionate audiences. The Company’s portfolio
 includes a collection of world-renowned venues – New York’s Madison Square
 Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and
 Beacon Theatre; and The Chicago Theatre – that showcase a broad array of
 sporting events, concerts, family shows, and special events for millions of
 guests annually. In addition, the Company features the original production,
 the Christmas Spectacular Starring the Radio City Rockettes, which has been a
 holiday tradition for more than 90 years. More information is available
 at
 [https://nam
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 Who are we hiring?  

 The Part Time Building Operations Supervisor will manage the daily activities of
 the custodial team and monitor back of house operations during events at Beacon
 Theatre. The position’s focus is on facility operations and the oversight of
 associated building systems as well as the supervision of the event driven
 staff.

 What will you do?

* Assist in managing event budgets and event labor cost.
  
* Plan and organize responsibilities for event days for custodial team.  
  
* Coordinate event related operations including event set up, installation of
    event materials, day of event execution and the overnight transition of
    events.  
  
* Partner with internal departments including Event Production and Guest
    Services to coordinate repairs and maintenance on systems.  
  
* Maintain a first-class operation to deliver superior service to internal and
    external clients.  
  
* Evaluate and constantly improve the quality of the Theatre’s cleanliness and
    overall appearance ensuring that the highest client satisfaction and guest
    experience are achieved.  
  
* Highly responsive to emergencies in a fast paced, time sensitive environment.
    Interview candidates for open porter and night cleaner positions and make
    recommendations for hire.  
  
* Provide labor requirements and review and approve employee schedules,
    including requests for time off. Coach team and issue disciplinary actions as
    needed.  
  
* Conduct periodic meetings with team to provide training on proper techniques,
    services, and monthly progress reports.  
  
* Prepare, provide input, and conduct performance evaluations.  
  
* Attend required trainings.  
  
* Participate in special projects and performs other duties as assigned.
  
* Provide exceptional experiences for our guests, partners, and team members,
    including by adhering to our appearance and presentation guidelines while
    on-site.  

 What do you need to succeed?

* At least 3-5 years of supervisory experience in facility management.
  
* Prior experience in facilities management with direct responsibility for
    supervising back of house operations ideally with building maintenance,
    mechanical systems maintenance and facilities operations.
  
* Detail-oriented and able to work on multiple projects effectively in a
    fast-paced, event driven environment.
  
* Ability to develop good working relationships with all levels of management
  
* Proven conflict resolution experience.
  
* Commitment to provide a high-quality service experience for both internal and
    external clients.
  
* Strong experience in supervising cleaning teams and proven leadership skills
    essential.
  
* Knowledge of building mechanical systems and facility management.
  
* Excellent verbal and written communication, organizational, and time
    management skills.
  
* Computer proficient with advanced knowledge of Microsoft Word, Excel,
    PowerPoint and Outlook. 
  
* Available to work daytime, overnight, evening, weekends, and holidays as
    required. 

Special Requirements

* Must be receptive to working outside in inclement weather and extreme
    temperatures.
  
* Must be comfortable with heights (working on high floors) and navigating
    steep steps and inclines.
  
* Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
  
* Ability to stand and…