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Director of Customer Success — Strategic & Retention Leader
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-29
Listing for:
Alumni Ventures
Full Time
position Listed on 2026-06-29
Job specializations:
-
Management
Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Location: New York
Alumni Ventures is seeking a Director of Customer Success in New York to lead a team of Technical Account Managers. This role focuses on ensuring customer retention and engagement while driving predictable revenue growth. You will define strategies and processes to enhance customer experiences and build cross-functional relationships.
The ideal candidate has over 8 years of experience in customer success and a proven track record of leading teams in a high-growth B2B SaaS environment.
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