Client Service II Representative- Print Production

About the Role

Advanced proficiency in site operations and procedures with the ability to assign tasks to colleagues and manage responsibilities within the team.

Key responsibilities include:

• Promptly inform supervisors of potential problems or customer concerns.
• Review and respond to management and client requests via email, phone, text, or voice.
• Deliver excellent customer service, serving as the main point of contact for daily client activity and participating in client meetings when necessary.
• Contribute to the creation and maintenance of the Site Procedure Guide, ensuring all account processes are accurately documented.
• Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
• Communicate and train the team on workflow or procedural changes.
• Manage daily and monthly service activity records.
• Provide coverage during short‑staffing periods by attending cross‑functional trainings.
• Adapt to site responsibility and coverage changes based on client or division needs.
• Handle roles such as Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services as assigned.

• Reproduce print requests accurately and promptly.
• Review electronic files for print readiness, then print, punch, bind, assemble, sort, laminate, and perform pre‑delivery quality control.
• Log, deliver, and track all activity for reporting purposes.
• Maintain equipment and perform routine upkeep.
• Record and address customer inquiries and fulfill requests, performing convenience care functions as needed.

In accordance with applicable law, the anticipated rate for this role is $17.20 - $23.37 hourly. This is a second shift position, scheduled from 1:00 p.m. to 10:00 p.m.

• High School Diploma, GED, or equivalent experience (required), plus 1–2 years of related experience.
• Good computer skills and technical knowledge.
• Ability to lift up to 50 lbs.
• Capability to stand, bend, walk, reach, and pull for extended periods while performing duties.
• Willingness to work overtime as needed.
• Potential driving between multiple client locations; personal vehicle and valid driver’s license may be required.
• Prior customer service experience.
• Strong multitasking and prioritization skills to meet deadlines.
• Excellent customer service and communication skills.
• Ability to work with minimal supervision.
• Required to obtain any necessary security or other clearances required by customers to enter premises.
• Compliance with customer policies and protocols, including COVID‑19 measures if applicable.

Full‑time on‑site position requiring presence at the assigned office(s)/worksite(s)/territory on scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Applicants must be legally authorized to work in the United States. The Company will not sponsor visas.