Customer Success Manager II

What You'll Do:

As a Customer Success Manager II, you will be responsible for driving the successful execution and optimization of digital advertising campaigns in Criteo’s Commerce Growth platform. As a key client-facing member of the account team, you will support a diverse portfolio of advertisers and partner closely with them to understand their strategic goals. You will also collaborate cross-functionally with internal stakeholders to ensure seamless execution, maximize client satisfaction, and contribute to Criteo’s continued growth.

• Deliver excellent customer service via friendly, timely, and clear communication.
• Coordinate set‑up of new advertising campaigns and updates to existing campaign settings (i.e., creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracy.
• Work cross‑functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher‑complexity implementations such as A/B testing or custom creative builds.
• Provide first‑level troubleshooting and escalation for Criteo products and features.
• Serve as an expert resource on Criteo platform functionality and best practices.
• Maintain a baseline understanding of your clients’ objectives and how your work impacts their success.

• Exceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholders.
• Exceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracy.
• Strong written and verbal communication skills; ability to adapt your communication style to your audience.
• Solutions‑oriented; willingness to continue working on a problem until a satisfactory conclusion is reached.
• Collaborative spirit; enjoys building strong relationships and working together to achieve a common goal.
• Adaptable; ability to learn quickly and thrive in a fast‑paced environment.
• Self‑motivated; comfortable navigating through ambiguous challenges autonomously.
• 2‑3 years of experience working in a customer‑facing role.
• Experience in advertising, ad tech, or digital media preferred.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

• Hybrid model blends home with in‑office experiences.
• Grow with us – Learning, mentorship & career development programs.
• Your wellbeing matters – Health benefits, wellness perks & mental health support.
• A team that cares – Diverse, inclusive, and globally connected.
• Fair pay & perks – Attractive salary, with performance‑based rewards and family‑friendly policies, plus the potential for equity depending on role and level.

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.

For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US‑based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short‑term and long‑term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.

US base salary pay range for this position per year is: $70,000 - $75,000