Elevator Service Manager

Elevator Service Manager Independent Elevator Company

Location: Yonkers / Bronx, NY Employment Type: Full Time Industry: Commercial Elevator Service, Repair, Modernization & Maintenance

An established independent elevator company serving the Yonkers/Bronx market is seeking an experienced Elevator Service Manager to oversee daily service operations, manage field technicians, support customer relationships, and ensure safe, reliable elevator performance across a mixed commercial portfolio.

This role requires strong leadership, technical knowledge of elevator systems, and the ability to manage customer expectations while driving service quality and operational efficiency.

• Oversee daily service operations for assigned routes in the Yonkers/Bronx region.
• Manage, coach, and support elevator mechanics and helpers; ensure proper staffing and scheduling.
• Respond to escalated service issues, callbacks, and customer concerns with urgency and professionalism.
• Review service tickets, maintenance logs, and repair recommendations for accuracy and completeness.
• Coordinate with dispatch, repair teams, and modernization teams to prioritize work and minimize downtime.
• Conduct site visits, ride alongs, and quality audits to ensure safety and performance standards are met.
• Maintain strong relationships with building owners, property managers, and facility teams.
• Ensure compliance with NYC DOB
  , ASME A17.1, OSHA, and company safety protocols.
• Support budgeting, forecasting, and parts planning for service operations.
• Track KPIs including response times, callbacks, route performance, and customer satisfaction.
• Participate in after hours support rotation as needed.

• 5+ years of experience in the elevator industry (service, repair, or field operations).
• Prior leadership or supervisory experience strongly preferred.
• Strong understanding of traction and hydraulic elevator systems.
• Ability to read wiring diagrams, technical manuals, and DOB documentation.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Knowledge of NYC DOB requirements, safety codes, and compliance standards.
• Valid driver's license; ability to travel between job sites in the Bronx/Yonkers area.

• Background with independent elevator companies and non proprietary equipment (GAL, MCE, Motion, Smart Rise).
• Experience managing commercial routes, mid rise/high rise buildings, and mixed portfolios.
• Familiarity with service contract management and customer retention strategies.

• Work with a respected independent company with direct access to leadership.
• Manage a stable, established service territory with strong customer relationships.
• Opportunity to grow into higher level operations or branch leadership roles.
• Competitive compensation aligned with NYC market expectations.