Client Service Manager

New York, New York, United States - Administrative

Client Service Manager (CSM) will support field service operations for our clients and customers in the Region through customer service and support activities.

The Client Service Manager will hold ranging responsibilities including but not limited to: oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment.

• Employ basic understanding of project management, system engineering, and customer‑facing skills.
• Deliver quality SLA compliance and create KPI support statistics.
• Supervise employees’ day‑to‑day operations and schedule their work in conjunction with Regional Manager projects.
• Manage subcontractors to ensure obligations and high standards of workmanship are met.
• Manage existing two‑way radio maintenance contracts in accordance with signed agreements.
• Interface with customers’ staff to resolve issues and propose problem solutions.
• Review and approve vendor invoices.
• Oversee contract negotiation and approve customer invoicing.
• Be on‑call in a managerial role to provide support and problem escalation between vendors, field technicians, customers and factory/engineering organizations.

• Bachelor's Degree and 1 year of prior experience.

• Experience in a field service delivery organization, emergency management, or team lead.
• Experience managing radio communication technicians and daily operations, along with negotiating maintenance contracts and renewals.
• Proven leadership in land mobile radio systems, mobile data, microwave networks.
• Knowledge of telecommunications systems including T1, Microwave, and IP Networks.
• Must be able to multi‑task and effectively prioritize activities & assignments.
• Must be customer‑centric and understand customer service and satisfaction.
• Good verbal and written communication skills.
• Computer skills, proficient with Microsoft Office suite.
• Must be able to supervise technical and non‑technical staff.
• Must have a valid driver’s license.

Job Type: Full‑time

The salary range for this role is $67,500 - $125,500.

Schedule:

Monday through Friday

Voltguard Utilities Limited also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company‑paid holidays.