Client Services Manager

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long‑term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition.

We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest‑growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

We have an immediate opening for a talented and motivated Client Service Manager for our NYC region.

This position offers an annual salary of $80,000 plus additional benefits.

• Annual performance‑based bonus – up to 5% of base salary
• Full medical, dental, vision, and life insurance coverage
• 401(k) plan with company match
• Generous PTO
• Tuition assistance

Salary is DOE.

• Review post assignments.
• Ensure all logbooks, sign‑in sheets, and equipment are properly maintained.
• Ensure the security staff at each site properly responds to all incidents and reports incidents through proper corporate protocols. The CSM will review the incident reports.
• Meet and approve all new hires and ensure the qualifications are met prior to assignment.
• Conduct investigations and prepare written reports when necessary.
• Meet with clients regularly to ensure the security service is operating as proposed.
• Participate in the planning process for all requests for scheduling of special events at the site location.
• Attend weekly operations meetings at the corporate office and report to VP of Operations.

• Associate’s degree or higher is preferred.
• Excellent organizational, leadership, communication, and time‑management skills.