Assistant Manager – Operations, Madison

Position Overview

Assistant Operations Manager reports to the Inventory Control Manager and works collaboratively with the sales team and support teams to support the client experience in a fast‑paced luxury environment at the Hermès Madison Boutique.

• Oversee and manage all charge send functions.
• Partner with Stock Controller and SSA daily on pulling and processing all charge sends.
• Collaborate with floor managers to ensure accurate handling of charge sends and verification of items pulled.
• Manage customer transfers in partnership with the shipping and receiving team.
• Coordinate outbound transfers, including larger‑scale activities such as rebalancing and destocking.
• Audit receipts to ensure accurate items are processed.
• Manage uniform distribution.
• Coordinate sales floor replenishment and respond promptly to store requests for sizes and products when transferring items out.
• Allocate resources effectively through strong scheduling management.
• Develop existing team members by ensuring thorough training on store operations and procedures.
• Train new team members in back‑of‑house operations.
• Maintain organization and cleanliness in back‑of‑house areas and equipment.
• Support additional operational functions or projects as directed by business needs.

No supervisory responsibilities.

Yes.

Yes.

• 4+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Excellent computer skills and proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills.
• Strong POS and phone systems knowledge.
• Ability to work well under pressure and manage multiple tasks.
• Acute interpersonal skills and a collaborative management style.
• Detail‑oriented with strong organizational skills.
• Customer‑service oriented.
• Ability to handle difficult situations with grace, compassion, and composure.
• Ability to lift between 0–25 lbs. without assistance.

Salary range: $66,560 - $77,653. Actual rates are determined based on location and experience.

Benefits include:

• Commission and bonus incentives based on sales performance.
• Life insurance and disability coverage.
• Paid time off: annual vacation (15 days), 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time.
• Paid parental leave and transition time.
• 401(k) and Roth retirement plans with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and employee assistance program (EAP) resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

Hermès of Paris is an equal‑opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by law. We provide reasonable accommodations to qualified individuals with disabilities.