Director of Demand + Supply Operations

Company Description

(MALIN+GOETZ) is a founder‑based gender‑neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through  The brand is distributed internationally through high‑end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5
* hotels, spas, and concept gyms.

The Director of Demand + Supply Operations is responsible for leading the global demand planning, supply planning, inventory management, and operations planning functions to support company growth. This role oversees the end‑to‑end planning process to ensure product availability, optimized inventory levels, operational efficiency, and alignment with sales, marketing, supply chain, and finance strategies. The leader will scale planning processes, enhance forecast accuracy, drive cross‑functional collaboration with sales and product development, and guide a high‑performing team.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Lead, coach, and develop the global Operations team building a high‑performance culture.
• Serve as the primary strategic partner for Sales, Finance, and Marketing to ensure alignment between business objectives and operational planning.
• Develop and refine long‑range demand and supply strategies that support profitable growth.
• Build and embed scalable planning frameworks and process rhythms across the organization.

• Improve forecast accuracy/bias through analytics, retailer insights, and links to integrated marketing planning.
• Lead the forecast review process, ensuring data‑driven decision‑making with key stakeholders.
• Monitor sales trends and ensure appropriate corrective actions are taken to mitigate risk.

• Build and maintain strong relationships with key vendors, working collaboratively to optimize timelines and shared efficiencies. Oversee management of production timelines and supplier performance.
• Define optimal inventory levels and ensure alignment between supply and demand.
• Support new product introductions by aligning supply timelines and forecasts with launch plans.
• Oversee lifecycle management for seasonal, discontinued, and promotional products.

• Design and maintain standard operating procedures (SOPs).
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and collaboration.
• Develop routine and ad‑hoc reporting for senior leadership to support data‑driven decisions.
• Ensure compliance with company policies, reporting standards, and operational controls.

• In conjunction with Human Resources, oversee recruitment, onboarding, performance evaluations, and career development for direct reports.
• Maintain training programs and materials to support team capability‑building.
• Foster a collaborative, inclusive environment aligned with M+G values.

• Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Acumen – Aligns work with strategic goals. Conducts cost‑benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Managing Customer Focus – Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Strategic Thinking – Adapts strategy to changing conditions. Analyzes market and competition. Develops…