Head Event Supervisor

About Puppy Sphere:

We are a high‑growth startup redefining the wellness category through puppy therapy. We’re on a mission to bring people together in welcoming spaces where the gentle power of puppies helps them slow down, boost their mood, and return again and again.

As North America’s original puppy yoga company, we’ve built a community of over 400,000 people, making puppy therapy part of their everyday wellbeing ritual. We’ve partnered with global brands to bring the gentle power of puppies to even more workplaces, events, and communities.

We are looking for a passionate and knowledgeable Head Supervisor to lead our team in New York City. This part‑time, hybrid role requires onsite and weekend presence. The rate is $24.00 USD per hour.

The Head Supervisor is pivotal for the success of any Puppy Sphere location. They are responsible for supporting and collaborating with the wider Management team to lead the day‑to‑day operations, achieve operational excellence, and build a positive team culture.

• Assist and support the Regional Operations Manager and Operations Coordinator with day‑to‑day operations to meet or exceed company goals.
• Oversee and support the execution of on‑site and off‑site events and operations to ensure a seamless, high‑quality, and positive team and guest experience.
• Manage the Puppy Sphere staff (event facilitators, supervisors, and yoga instructors).
• Assist with creating and publishing a balanced team schedule for all event types, monitoring potential gaps and coordinating fulfilment needs.
• Conduct on‑site studio check‑ins to ensure studio maintenance and cleanliness aligns with Puppy Sphere’s vision and standards.
• Conduct quick team member check‑ins while on‑site to ensure team pulse aligns with values and standards.
• Monitor city team chats to provide support, updates, clear communication and direction for inquiries, ensuring alignment with company values, standards, policies, and expectations.
• Continuously seek areas of opportunity to improve quality and service for animal, team, and guest experiences.
• Ensure all events and team members comply with applicable company, local, city, provincial/state policies.
• Ensure all team members are trained and follow safe handling practices and guidelines, upholding animal welfare standards at all times.
• Protect studio assets by following procedures and policies for safety, security, maintenance, and cleanliness.
• Communicate and escalate essential information in a timely manner to Operations Manager, maintaining confidentiality where appropriate.
• Follow proper escalation channels and provide support with staff and guest relations, animal welfare, and safety incidents.
• Serve as the on‑site lead for emergency procedures and maintain familiarity with emergency plans and safety protocols.
• Act as a point of contact and manage any situations that arise during events, liaising with management or customer service as necessary to ensure a smooth experience for all attendees.
• Assist with weekly administrative tasks, sharing team updates, creating run‑of‑shows, and maintaining up‑to‑date financial budgets and expense reports.
• Assist with weekly studio tasks to ensure studios and teams are prepared to operate events smoothly and successfully.
• Oversee weekly inventory ordering and management, ensuring necessary items are in stock and coordinating with vendors to maintain adequate levels and manage delivery schedules.
• Support the interviewing, hiring, and onboarding process of new event facilitators, yoga instructors, and staff.
• Assist with documentation for incident reporting, employee relations, and progressive discipline processes.
• Lead virtual and in‑person training sessions for new event facilitators and supervisors, ensuring all team members are well‑prepared to consistently deliver exceptional experiences.
• Oversee the planning and execution of pop‑ups or private events, ensuring all details are handled seamlessly, including run‑of‑show, staffing, supply preparation, and client contact.
• Assist the Operations Manager in special projects, roll‑outs, and events happening in the city, such as partnership…