Veterinary Clinical Staff Manager Ralph Ave​/Brooklyn, NYC

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous.

CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals  goals.

People Empowerment and Development

• Recruitment:
  Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director
• Leads onboarding experience for new support staff team members in partnership with Onboarding and Hospital Manager

Leadership and Development

• Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts
• Foster a learning culture to support learners at every level
• Educate the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools
• Serve as the initial point of contact for support staff concerns and seek assistance from the hospital leadership as needed
• Address interpersonal conflicts in the moment that arise on shift, ensuring that conflicts do not affect workflow or patient care
• Bridge gaps and unify team members through liaison with leadership
• Incorporate feedback from doctors in guiding the growth and development of the support staff team members
• Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer
• Participate in all group and leadership meetings to promote practice alignment
• Promote a culture of inclusivity and equitable treatment, ensuring an environment free of discrimination and harassment for all VEGgies and customers. Promote awareness and proactively managing unconscious bias.

Maintain hospital people processes

• Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner
• Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience
• Training and Development (customized plans, documentation, resources) - all credentialed veterinary technician growth plans and development meetings
• HR Operations (bi-weekly payroll, I-9s within 3 days, benefit enrollments, leave programs and accommodations) - in coordination with Hospital Manager and People Partner
• Performance Management (meeting cadence, documentation, succession…