Resident Manager

Location: New York

THE POSITIONRudin, as agent, seeks a Resident Manager to oversee the facilities operations and personnel management for one or more assets with a combined unit count of between 50-300 units. The ideal candidate will have extensive experience managing buildings in the Manhattan submarket. This role reports to the Senior Resident Manager, or a General Facilities Manager, and will have between 5 and 15 direct reports in roles ranging from Porter to Assistant Resident Manager.

This is a 32BJ union position.

Responsibilities Manages a team of 32BJ staff, new hires; trains and develops other team members

Partners with the General Manager or Senior Community Manager to deliver a high level of customer service

Oversees preventative maintenance; building system reviews; work orders and logs; seasonal maintenance, including snow removal; unit turnovers; and improvements across residential units and some commercial spaces

Closely manages maintenance budget and financial controls. Manages timely invoicing from vendors. Works closely with AP and accounting to facilitate a smooth payment process

Adheres to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures

Ensures safety standards, safe work practices, and emergency responses are maintained; is responsible for the safety of residents and resident spaces

Builds and maintains harmonious resident relations through delivering excellent, consistent service and timely repairs while up adhering to all Fair Housing practices

Maintains tools, equipment, and work spaces to ensure they are in proper working order

Communicates and reports to Head of Facilities any matters regarding liability and risk management issues at the property as well as any suggestions to improve or enhance quality of life issues for our residents

Oversees apartment turnover scheduling for move-ins, move-outs, and transfers

Accurately manages vacant turn dates using Yardi software

Manages Move in-Move out process as per policy. Completing all necessary steps including timely inspections and notification

Maintains the utmost confidentiality of all resident, client, and staff information

Maintains and monitors a written property maintenance and preventive maintenance program and oversees the implementation of same maintenance projects and staff

Periodically inspects vacated apartments and common areas with front of house for purposes of quality control

Partners with Operations team on safety and training initiatives

Is available to respond to escalated maintenance emergencies at any time needed

May be required to live onsite

Total Compensation Compensation for this role is subject to the terms of the 2022 Apartment Building Agreement between the Realty Advisory Board on Labor Relations Inc. and SEIU Local 32BJ (“Contract”), or collective bargaining agreement in effect

The annual salary for this position ranges from $100,000 - $120,000
* Salary may vary based on work experience, market conditions, and qualifications/training.

Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Requirements5+ years of experience in an apartment maintenance leadership role managing union employees

High school diploma;
Bachelor’s degree preferred

Knowledge of NYC building codes, regulations, and violations

Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.)Strong communication, interpersonal, and problem-solving skills

Strong organizational, time-management, and supervisory skills with attention to detail

Ability to manage multiple projects, exercise independent judgment and work independently

Proficient in Microsoft Word, Excel and Outlook, and experience with Yardi software

Ability to navigate both Microsoft Teams and Zoom apps Budget experience, i.e. PO’s, GL codes, variance explanations
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