Senior Client Manager

We’re growing our JDO New York team – and we’re looking for exceptional talent to join us. Our brand design studio sits on sunny Madison Avenue, home to a tight‑knitted, high‑performing team that combines boutique energy with global impact.

You’ll be at the heart of our client partnerships, steering projects with energy and precision while helping clients unlock new opportunities. You’ll balance strategic thinking with day‑to‑day delivery, making sure JDO shows up with excellence and ambition across every brief, every relationship and every interaction.

You’re a calm and capable force within the team, leading with clarity, care and a strong sense of ownership. You manage multiple work streams with precision, and you’re trusted to make sound decisions that balance client ambition with JDO’s creative and commercial needs. You’re becoming known as someone who brings others along through your communication, consistency and deep commitment to doing things well.

Everything you do reflects our Promise & Belief – not just in the quality of your work, but in the energy and intention behind it.

• Client partnership Lead complex projects and multi‑workstream accounts with strategic clarity and creative care. You’re across the detail but not stuck in it; guiding the team and client toward great work by creating structure, spotting risks and holding the bigger picture.
• Business growth Identify organic growth opportunities within your accounts by listening deeply, connecting needs to capability and proposing value with confidence. You support the creation of pitch responses, scopes and proposals that are sharp, commercial and inspiring.
• Client relationship management Build trusted relationships with mid‑ to senior‑level client contacts. You’re a confident communicator who listens well, adapts quickly and helps turn challenge into progress. Clients see you as a safe pair of hands and a thoughtful partner.
• Project management & operational excellence You bring sharp operational control to your accounts, running resourcing, workflows and internal reviews in ways that enable quality and pace. You’re trusted to run the engine smoothly and you make the process feel seamless for those inside and outside the studio.
• Commercial acumen Monitor profitability and scope across multiple projects. You understand how to forecast, manage budgets and avoid scope creep, and you help others do the same. You use commercial tools not just to protect the work, but to empower it.
• Team leadership & mentoring You mentor juniors through your feedback, your clarity and your consistency. You know when to support, when to stretch and how to model great leadership behaviours. You create space for others to grow while staying accountable for the outcomes.

• 5+ years in client services within a creative agency environment, with solid exposure to brand design, campaigns or packaging.
• Proven ability to manage mid‑to‑large client accounts with confidence, clarity and commercial awareness.
• Experience leading project delivery from brief to execution, ensuring work is on time, on scope and on budget.
• Strong relationship‑building skills, with a track record of being a trusted partner to senior clients.
• Familiarity with financial processes including forecasting, scoping and budget management.
• Previous line management or mentoring experience is a plus, showing ability to support and develop junior team members.

Full‑time (40 hours per week), with 3 days per week in the office