Program Supervisor

Position Overview

Salary:
Min USD $65,000.00 per year – Max USD $68,907.33 per year.

Location:

3rd Avenue, New York, NY 10035.

The Program Supervisor supports and implements best practices in homeless prevention service delivery. This includes program assessment, outreach and enrollment activities, monitoring engagement, follow‑up, and caseload assignment functions of the program, and supporting overall operations of Homebase. The Program Supervisor will work alongside the Homebase Director and management to collect, analyze and monitor data, track and help improve outcomes, and support the quality assurance work within the program and its related special projects (FASTEN follow‑up, SAMHSA enhancement, supplemental grants/services).

They supervise the Data Manager and Archives Manager, and actively engage with funders, stakeholders, and the S:

US teams to ensure successful delivery of high‑quality programming and to meet all program contractual requirements.

• Conduct monthly data reviews with Program Director to manage the budget and targeting of services and program activities of the contract.
• Present program enrollment and data reports to management.
• Review and monitor distribution of Financial Assistance and resources in coordination with Financial Liaison.
• Track all Financial Aid Request packets.
• Maintain the Department of Social Services enrollment reports.
• Chart the monthly DSS target requirements and relay data information to Program Director on a monthly basis.
• Maintain tracking reports for clients seeking services to ensure that Homebase is meeting Department of Homeless Services targets for families with children, adult families, and single adults.
• Manage the daily work of a team of Homebase staff, including the Data Manager and Archives Manager.
• Work within a crisis‑driven environment with a knowledge base of housing and homeless prevention services.
• Attend and deliver ongoing professional development as part of the S:
  
  US Homebase program.
• Provide qualitative and quantitative feedback to management to inform both policy and practice.
• Be available to families seeking assistance at least five days a week, eight hours a day.
• Ensure that families receive full support in the program.
• Serve as agency/program liaison to community agencies and/or groups.
• Provide clear written reports that capture key findings, including provider strengths and recommendations for improvement.
• Work a flexible schedule when needed.
• Comply with all S:
  
  US Employee Policies, Procedures, and Protocols, S:
  
  US Corporate Compliance Policies, documentation standards, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
• Use various computer software programs including email, Microsoft Word, Excel, and PowerPoint. Ability to use the AWARDS and CARES systems.
• Verify PATH clients seeking services submit proper required documentation for an eligibility determination.
• Track outreach activities done by all staff members.
• Support implementation and service delivery of special projects including SAMHSA, private grants and new initiatives.
• Perform other duties as assigned.

Regularly update and review charts, CARES, and other records/systems to ensure the program follows the rules and regulations of licensing and funding agencies, and in accordance with organizational policies and procedures.

Ensure project milestones and goals are met while adhering to approved budgets.

Support timely and accurate documentation of housing services.

Work alongside staff as needed for compliance/quality improvement measures for seamless service delivery.

Assist with accreditation reviews, monitoring visits and program audits.

Complete all required trainings.

Contribute to the development of program policies and procedures to ensure effective and efficient delivery of services.

Incorporate the use of best practices for ongoing quality improvement of the S:

US Homebase and affiliated program.

Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.

Respond to participant and stakeholder needs promptly, accurately and with courtesy and respect.

Model appropriate…