Senior Relationship Manager

About the Role

Stavtar is seeking a Senior Relationship Manager to proactively manage the client experience for Stav Pay. The Relationship Manager will serve as the primary point of contact for a portfolio of Stavtar clients, representing their needs to stakeholders across Stavtar while educating clients on the full suite of Stav Pay services and capabilities.

This role requires a commercially minded, client‑first professional who can operate confidently at senior levels, and navigate complex organizations with clarity and executive presence.

• Build and maintain strong, long‑lasting relationships with Stavtar clients and key stakeholders across client organizations and internal Stavtar divisions.
• Ensure a high standard of client experience by proactively sharing Stav Pay product updates, new services, and tailored insights relevant to each client.
• Conduct regular in‑person client meetings and consistently align on meeting agendas to ensure clients' time is respected and productive. Prepare internal teams for all client interactions.
• Meet & exceed stated revenue targets.
• Map internal and external stakeholders, and manage relationships up, down, and across organizations to advance our business objectives.
• Intake, track, and drive client requests to resolution, coordinating internally to ensure prompt progress updates and successful outcomes.
• Review and negotiate client contracts, ensuring alignment with both client and Stavtar objectives.
• Monitor, analyze, and report on client health, growth, profitability, and KPIs.
• Translate complex concepts into clear, actionable insights for clients, demonstrating strong written and verbal communication skills.
• Demonstrate executive presence, professionalism, and a relentless focus on customer service and satisfaction in all client interactions.
• Exhibit exceptional follow‑through and problem‑solving abilities, ensuring client issues are promptly and effectively addressed.
• Maintain up‑to‑date, relevant records of client activity and insights within Hub Spot.

• Bachelor's degree (or equivalent work experience) required; advanced degree preferred.
• 7+ years' experience in financial services, fintech, account management, business consulting, or business analysis. Experience managing large accounts is a plus.
• Strong leadership experience, with prior responsibility managing small- to medium‑sized teams.

• Ability to cultivate trust and rapport with clients and stakeholders at all levels.
• Ability to analyze client data, identify growth opportunities, and develop actionable plans.
• Skilled at translating complex concepts into clear, easily understood information for clients.
• Skilled at anticipating client needs and resolving issues with urgency and creativity.
• Proficient in Microsoft 365 suite & Hub Spot.