Supervisor, Operations

Location: New York

Job Description

 Supervises and coordinates staff, and daily operations of practice(s) for a
 Department/Division or Service Line. Performs diversified administrative
 responsibilities in the areas of Business Operations, Financial Management,
 Human Resource Management, Information Management, Organizational Governance,
 Patient Care Systems, Quality Management and Risk Management.

 Job Responsibility

 1.Promotes Operations department goals by selecting, motivating, and training
 capable team members.
 2.Leads the activities of assigned team members by communicating and providing
 guidance toward achieving department objectives.
 3.Supervises business functions (i.e. appointment scheduling, patient
 pre-registration/ registration, insurance verification, referral
 management/pre-authorization, co-pay collection, charge entry and capture
 activities) to ensure processes are operationally efficient and effective;
 coordinates daily operations and overall accountability of staff; supports
 clinical staff, administratively.
 4.Reviews operational reports and collaborates with the leadership to monitor
 key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle
 time, and appointment lag; ensures adequate inventory of supplies; implements
 established strategic plans and objectives based on the mission and vision;
 analyzes, recommends, implements and monitors approved, compliant work-flow
 changes.
 5.Manages site(s) in a fiscally responsible manner; operates within the context
 of an established budget and monitors budgetary variances; ensures front-end
 operations are followed (i.e. co-pay collection, denial management, insurance
 verification, missing charges, and other key functions are handled in an
 accurate and timely manner); ensures strict compliance with internal controls
 for cash management.
 6.Engages workforce to obtain high performance; supervises, hires, trains,
 disciplines and evaluates the performance of non-clinical staff; identifies
 staffing needs and skill mix, and manages appropriate staffing for practice
 site(s); oversees scheduling (vacation, holidays, and medical leave of absence)
 to ensure adequate coverage.
 7.Prioritizes, assigns and monitors staff to optimize operational service;
 fosters a culture of learning and development; coordinates workforce related
 activities for recruitment and retention of staff; ensures employee satisfaction
 and engagement; maintains employees’ departmental file; manages the
 timekeeping/payroll process.
 8.Manages information in and out of the practice(s)/hospital/site; participates
 in technology implementation plans; encourages communication between staff,
 physicians and hospital to enhance team dynamics; reviews patient communication
 procedures; upholds and communicates the mission, vision and values of the
 organization; manages and maintains relationships between Department/Division or
 Service Line, staff and stakeholders.
 9.Upholds and promotes value of patient experience by putting the patient first;
 ensures patient-centered approach to care focusing on safety, quality, and
 operational efficiencies; maintains referral relationships for practice(s).
 10.Ensures participation in quality initiatives to improve healthcare and ensure
 patient safety; aligns programs with hospital quality management initiatives if
 applicable; coordinates participation in mandatory and non-mandatory performance
 improvement initiatives at the practice level; implements and monitors changes
 required related to various regulatory agency standards and/or public health
 law; manages compliance with Joint Commission, Department of Health, Public
 Health Laws, Institutional and Departmental rules and regulations.
 11.Ensures staff adheres to Corporate Compliance Program, HIPAA and other
 regulatory standards; ensures compliance related to billing, coding, and
 documentation standards; executes the disaster recovery plans to ensure patient
 safety and business continuity during emergencies.
 12.Performs related duties as required.
 13.All responsibilities noted here are considered essential functions of the job
 under the…