Animal Care and Adoptions Programs Manager - NYC

Location

NYC Pet Adoption Center (currently located in Brooklyn, but will be moving back to permanent location in Soho later this year)

This position's hiring range is anticipated to be $75,000 to $80,000 annually, depending on experience, plus great benefits!

This role is anticipated to have a schedule of Sunday - Thursday with shift times varying from 9 am - 6 pm and 11 am - 8 pm.

Animal Care & Adoptions Program Managers are key leaders for the lifesaving and care team, they oversee the daily functions, and growth of the lifesaving programs including adoptions as well as providing basic animal care for the animals in our program locations at the direction of their managers. They work with staff and volunteers to create an exceptional experience for our adopters that help drive lifesaving and achieve organizational goals.

Managers act with urgency to leading teams to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. In conjunction with their leadership, managers will support the development of goals and strategy for the department and the team.

We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress.

By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

• Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.

• Work alongside team members and volunteers to oversee, coordinate and conduct daily lifesaving outcomes & care such as adoptions, feeding, cleaning, walking, and medicating animals housed or transported within Best Friends' vehicles, buildings, or facilities with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity.

• Lead teams and volunteers to oversee, coordinate and conduct day-to-day lifesaving program activities including animal flow, adoptions outcomes, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving.

• Work with Senior Manager and/or Director to routinely evaluate onsite animal capacity and determine lifesaving needs for shelter conversions; develop and improve program efficiency to increase placement opportunities through improved customer service experience and staff familiarity with animal behavior and medical needs to increase adoption experience for visiting families; routinely audit length of stay trends in onsite animal population and work with foster and care team to expedite placement for long-stay animals.

• Prepare and manage the department's operational budget, forecasting, and performance metrics; participate in the maintenance of physical facilities or vehicles; develop a comprehensive knowledge of Best Friends' programs to advise teams.

• Work with team to create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society's mission; provide superior customer service to all Lifesaving Center visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development.

• Develop detailed knowledge of Best Friends' programs and animals to speak knowledgably about and best match both the animal and client's (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service.

• Provide support, training, and performance feedback; participate in performance conversations; support hiring and onboarding; ensure teams meet expectations for Best Friends' program requirements and procedures; support teams so that each person achieves their fullest potential as contributors to Best Friends' mission and goals.

• Oversee, support or assist the creation of engaging content for social media platforms, to include creation and/or editing of written, video, and photo content. Work collaboratively with other departments and marketing teams to identify…