Program Manager, Faculty Support

• Job Type: Officer of Administration
• Regular/Temporary:
  Regular
• Salary Range: $65,800 - $77,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

The Office of the Vice Provost for Faculty Support and Work/Life supports faculty and staff throughout their careers and helps advance the University's mission. The Office promotes a family supportive culture, raises awareness of Work/Life programs, supports recruitment and retention, and improves policies, benefits, services, programs, and practices across the University.

Reporting to the Senior Associate Director with a dotted line to the Vice Provost, the Program Manager leads day to day operations and program delivery for the Office. The Program Manager sets priorities for the Vice Provost's portfolio, sequences projects and events, establishes and improves office procedures, and represents the Office on time sensitive matters. The role partners on strategy for programs, communications, and policies.

The Program Manager is accountable for operational excellence, strong program execution, and continuous improvement. The role translates strategy into plans, procedures, and measurable results.

• Serve as chief scheduler and gatekeeper for the Vice Provost, set prioritization rules, approve calendar tradeoffs, and prepares decision-ready materials for key meeting.
• Set scheduling protocols for the senior team on complex initiatives and resolve conflicts that affect critical timelines.
• Oversee financial processes for the Office. Approve routine reimbursements and purchases within delegated limits. Maintain spend plans and ensure compliance with University policies.
• Direct IT, furniture, and space needs. Set standards and make vendor recommendations for approval.
• Manage team operating rhythms, including meeting cadences, agendas, decision logs, and action tracking.
• Execute the implementation of Provost initiatives. Translate policy into procedures and track outcomes.

• Own the planning calendar for orientations and related events. Align content with priorities and represent the Office at presentations.
• Coordinate and execute end-to-end workshops and events: scope objectives, draft and approve standard descriptions, and manage logistics and marketing plans within delegated limits.
• Monitor performance of events through registration, attendance, recordings, and surveys. Implement improvements.
• Approve vendor and speaker payments within delegated authority.

• Execute marketing and communications activities including drafting and sending emails, preparing social media posts, producing event flyers, and editing presentations, in line with established templates and brand and accessibility standards.
• Ensure website accuracy by implementing approved policy and program updates within delegated limits, exercising judgment on routine changes and escalating exceptions.
• Use analytics to recommend adjustments and report results.

• Ensure timely responses to the Work/Life inbox and phone, maintain response targets, and resolve routine escalations; elevate exceptions as needed.
• Coordinate requests to the Breastfeeding Support Program. Grant access, set service protocols, and address facility needs with partners.
• Manage eligibility guidance and information for the University's back up care program.
• Provide support across Faculty Support and Work/Life content areas and Office of the Provost-wide programming.

• A bachelor's degree or equivalent, as well as 2 to 3 years of related experience
• Strong attention to detail and organizational skills
• High level of discretion and ability to maintain the confidentiality of sensitive information; consummate professionalism in formal and informal settings
• Ability to work with all levels of administrative staff,…