Retail Store Manager

Retail Store Manager

Job Type: Full Time, Exempt (Bonus Eligible)

Location:

10718 70th Rd, Forest Hills, NY 11375

Availability:
Open availability on weekdays, evenings, weekends, holidays, and occasional overnights.

As a Store Manager at Curaleaf, you will lead the store’s financial success and operational excellence while aligning your team with Curaleaf’s mission, vision, and values. You will manage all aspects of store performance, including profitability, adapt to business trends, oversee financial management, and attract, onboard, and develop top talent. You act as a brand ambassador, educating customers and leading a collaborative team-selling environment.

Your leadership will inspire your team to exceed sales goals, deliver exceptional customer service, and support overall growth.

• Empower your team to deliver exceptional customer experiences while driving sales and exceeding key performance indicators (KPIs).
• Attract, hire, and retain a diverse team of top talent by setting clear goals and expectations.
• Train, mentor, and develop your team, leveraging individual strengths and fostering growth opportunities.
• Accurately forecast payroll to optimize productivity, ensuring the team achieves sales and payroll targets while managing operational workloads efficiently.
• Oversee P&L, strategically driving revenue growth and improving store efficiency. Identify underperforming areas and implement solutions using company programs and tools.
• Stay ahead of business trends and share insights with senior leadership to refine strategies and improve results.
• Ensure operational excellence by delegating tasks effectively, maintaining clear brand messaging, and upholding company standards.
• Create a sense of urgency and accountability within the team, adapting quickly to shifts in the retail landscape.
• Protect company assets by ensuring compliance with safety protocols, inventory control, and loss prevention procedures, all while adhering to local, state, and federal regulations.
• Analyze trends and manage stock levels to avoid shortages or overstock, ensuring that inventory is ordered and managed efficiently.
• Travel Requirements: 10% - 25%.
• Perform other duties as assigned.

• 3+ years of retail leadership experience, preferably in a fast-pace, high-volume environment
• Proven ability to drive sales and consistently exceed performance goals in a fast-paced environment.
• Experience building and leading high-performing teams with a focus on talent development, mentorship, and succession planning.
• Strong communication skills and the ability to collaborate effectively across all levels of the organization.
• Exceptional customer service skills with a solutions-oriented mindset.
• Open to giving and receiving feedback, and skilled at managing change and fostering adaptability.
• Demonstrated success in overseeing store operations, including visual merchandising, financial management, and loss prevention.
• Flexibility to work nights, weekends, and holidays as needed.
• Commitment to maintaining compliance with state regulations.
• Supervisory Responsibilities:
  
  Directly supervise team members, making critical decisions regarding hiring, termination, performance evaluations, and professional development. You’ll be responsible for building a high-performing team that consistently meets and exceeds business goals.

• You have previous experience in the cannabis industry.

While performing the duties of this Job, the employee is regularly required to stand, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and finger to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less).

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, POS systems, phones, photocopiers, and filing cabinets. This position has allergen warnings including potential exposure to dust, pollen, and plant pathogens and requires the ability to work in confined spaces,…