Field Services Supervisor II DL

Location: Long Island City

** What makes DHL great
** Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

** _Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_*
* DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

** Start YOUR career with DHL today...*
* We have an immediate career opportunity for a qualified  
** Field Service Supervisor** . The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

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* Key Responsibilities:

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* + Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company

+ Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers

+ Supervises warehouse sort operations processing international import and export shipments

+ Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary

+ Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments

+ Charged with developing and managing relationships with Business Partners

+ Responsible for development and implementation of special projects

+ Ensures quality system is implemented and maintained within area of responsibility

+ Manage Key Performance Indicators and cost levels

+ Assists in annual budget preparation

+ Provides technical product assistance to staff

+ Advises staff of changes to company policies and goals

+ Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff

+ Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

+ Sets objectives and delivers results with a short-term, operational focus

+ Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems

+ Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances

+ Assigns and checks work

+ Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)

+ Provides guidance and training

+ Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class

+ Provides input to hiring, firing, layoff, promotion, reward, and other decisions

** Skills &

Qualifications:

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* + Complete understanding and wide application of principles, theories, and concepts in function or business area

+ An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered

+ Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization

+ Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action

+ Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience

+ Professional certification required in some areas

+ Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards

+ Must be 18 years old

+ Excellent customer service skills

+ Candidate must pass…