Assistant Branch Manager - Latham

Assistant Branch Manager - Latham

The Arrow Financial Corporation Family of Companies is seeking an experienced professional to join our Latham team as an Assistant Branch Manager.

• Process transactions accurately and efficiently as assigned or required by branch volume; follow proper cash handling procedures; balance cash drawer and adhere to established cash limits, buying and selling currency from the vault.
• Field incoming customer service calls, referencing knowledge of company operations, products, services, and programs.
• Answer account and banking‑related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Prevent and detect fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers; follow customer‑identity verification, adhere to check‑cashing and dual‑control procedures; ensure adherence to fraud‑prevention standards and regulatory requirements through diligent oversight, team education, and the implementation of internal audit controls.
• Protect customer and company resources by following security requirements such as executing branch opening and closing protocols; promote a culture of security awareness by conducting regular team training with the Branch Manager on branch safety protocols; ensure compliance.
• Open and close all types of customer accounts (checking, trust, business), take loan applications, complete debit card disputes, domestic/international wire transfers, and order debit cards as appropriate.
• Drive branch growth and team‑wide sales performance by leveraging caring conversations with customers to conduct in‑depth needs assessments, proactively uncovering opportunities for products and services, and delivering referrals to internal business partners.
• Manage, coach, and counsel team, with the Branch Manager, to meet goals and achieve performance standards; encourage continuous improvement and career development through regular feedback and performance management.
• Partner with the Branch Manager to develop and execute branch growth strategies and maintain a strong community presence.
• Prepare and submit monthly branch reporting, as assigned, ensuring all logs, audits, and operating documents are completed accurately and in a timely manner.
• Maintain up‑to‑date knowledge of and adhere to applicable company policies and procedures, and federal regulations such as the consumer protection laws governing loan origination.

Education/

Certifications:

• 4 years of experience in banking, customer service, or retail sales required.
• 1 year of supervisory experience preferred.
• Ability to achieve NMLS certification and Signature Guarantee certification.

Skills/Knowledge:

• Proven track record of driving branch‑wide sales performance by modeling consultative sales techniques and fostering a culture of caring conversations to meet and exceed growth goals.
• Exceptional written and verbal communication skills in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus.
• Ability to facilitate team meetings, represent the branch at community events, and articulate branch performance metrics and goals to the team.
• Demonstrated commitment to delivering high‑quality customer service with a courteous, patient, and professional demeanor.
• Excellent attention to detail, active listening skills, and advanced problem‑solving skills with the ability to resolve complex customer escalations, manage conflict, and approve operational exceptions while thinking creatively to meet customer and company needs.
• Exceptional leadership and performance management skills; proactively identify skill gaps and provide coaching, mentorship, and accountability to ensure individual and team success.
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities.
• Sound judgment, discretion, confidentiality, and a high level of integrity…