Head of Client Coverage

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Global Investment Services (GIS) Head of Client Coverage is a senior executive responsible for setting and executing the client coverage, business development, and revenue growth strategy across U.S. Bank’s Investment Services platform. The role leads the commercial agenda for a complex, global institutional franchise supporting approximately 20,400 unique client relationships across custody, fund services, middle office, fund accounting, and agency solutions.

• Own and execute the global client coverage and commercial strategy for Global Investment Services, aligned to U.S. Bank enterprise objectives and long‑term growth priorities.
• Drive sustainable revenue growth through new client acquisition, expansion of existing relationships, and retention of strategic accounts.
• Provide executive leadership and governance over product‑vertical Business Development Officers, Relationship Management, and Sales Support, ensuring a unified and disciplined coverage model.
• Establish and maintain rigorous go‑to‑market, pipeline, and forecasting disciplines that enable transparency, predictability, and scalability across regions and products.
• Sponsor and lead the firm’s most significant client relationships and complex, multi‑product opportunities, engaging directly with senior client executives.
• Serve as a recognized industry subject matter expert for Global Investment Services, representing U.S. Bank at major client forums and industry events.
• Provide executive oversight of Business Line Incentive Plans (BLIPs), partnering with Compensation, Finance, and Risk to ensure incentives are performance‑based, well‑governed, compliant, and aligned to enterprise compensation principles.
• Create a single, accountable, client‑led coverage experience that integrates multiple product verticals while preserving deep product expertise.
• Provide executive leadership for C.O.R.E., establishing a unified client coverage strategy that integrates cross‑business collaboration, prioritizes resources, and advances sustainable revenue growth through coordinated execution.
• Design, build, and lead a scalable, enterprise‑ready commercial organization focused on strategic leadership by establishing clear roles, decision rights, performance standards, and leadership accountability.
• Own client‑centered operating model and governance for Global Investment Services, ensuring structure, workflows, and forums enable effective management control and consistent decision‑making.
• Lead coordinated client coverage and growth initiatives across the enterprise and other U.S. Bank product lines, enabling cross‑sell, solution integration, and enterprise client strategies.

This is a general description which covers all levels/grades of the job. Minimum qualifications are outlined below. The responsibilities, duties, and skills required of personnel are subject to the attached leveling guidelines.

• 15+ years of progressive leadership experience in institutional financial services or investment services.
• Proven success leading growth and organizational scale in complex, regulated environments while maintaining strong governance, compliance, and risk management discipline.
• Demonstrated success leading global or multi‑product client coverage organizations and driving sustainable revenue growth.
• Strong product expertise, excellent client relationship skills, and an operationally minded approach to delivering solutions and supporting franchise growth.
• Deep understanding of institutional client needs, servicing models,…