Assistant Director

Applicants Must Be Permanent in the Supervisor (SS) Civil Service Title

The Housing Services Administration (HSA) is recruiting for one (1) Supervisor III (SS) to function as an Assistant Director. The role includes the following responsibilities.

• Oversee daily HSA operations to ensure timely processing of landlord and property actions that affect rental payments.
• Establish and manage daily/weekly production targets and workflow prioritization aligned to unit risk and business need.
• Monitor inventory levels, aging, and throughput; direct rapid interventions where bottlenecks emerge.
• Provide direct supervision and operational direction to supervisory staff.
• Implement structured performance monitoring to ensure staff meet timeliness and accuracy expectations.
• Ensure effective coaching, corrective action, and staff development practices are consistently applied.
• Support onboarding, training refreshers, and standardization of unit expectations under new leadership.
• Lead internal reviews of repeat errors and implement corrective strategies (job aids, training updates, workflow changes).
• Coordinate with internal partners to resolve escalations and systemic issues.
• Represent LMU in cross‑division and leadership meetings when delegated by the Director.
• Identify operational challenges and implement process improvements to enhance efficiency and compliance.
• Improve workflows through clearer routing, prioritization rules, and standardized templates/checklists.

Monday‑Friday, 8:00 a.m. – 5:00 p.m.

Supervisor III (Social Service – 52313)

A baccalaureate degree from an accredited college and three years of full‑time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.

We also consider qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

As a prospective employee of the city, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.