Team Manager - Commercial Content

The Role

Join Veeva as we modernize solutions by delivering highly personalized and compliant content faster with AI. Veeva Commercial Content is focused on transforming MLR with AI solutions. In this role, you will lead a team responsible for implementation of next generation technologies.

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success
• Leading through hands‑on and strategic initiatives
• Cultivating a positive and productive environment
• Becoming an expert on our people, products and processes and obtaining certification in our solutions
• Driving new practices to support ongoing adoption of new features and capabilities
• Creating innovative collateral to support live customers
• Partnering with global and cross‑function teams to provide the best outcomes

This is a remote, US-based position with required travel.

• Lead an implementation team that services customers
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non‑billable resource. Dedicate up to 25% of time engaging with customers
• Managing supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
• Manage escalations and support sales and other teams in the pre‑sales process
• Cultivate trusted relationships with customers
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

• 5+ years of software services experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a team of customer‑facing software consultants
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $90,000 - $150,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ta