Director, Operations

ABOUT THE ROLE

The Director of Supply Chain Strategy & Excellence is a high-impact leadership role responsible for architecting and executing a comprehensive end-to-end supply chain strategy. This position focuses on driving operational excellence, long-term scalability, and rigorous cost management across the enterprise. The successful candidate will use strong analytics to craft a strategic vision, identify opportunities to deploy advanced AI-driven technologies to automate decision-making and improve predictive accuracy, and optimize the global network to enhance service levels and deliver significant bottom‑line value.

• Develop and implement a multi-year supply chain roadmap aligned with corporate growth and fiscal objectives
• Network Design:
  Lead the design and optimization of the global distribution and logistics network to ensure maximum efficiency and customer satisfaction
• Serve as a key advisor to executive leadership on supply chain trends, risks, and investment opportunities
• Drive cross‑functional alignment between Finance, Operations, Sales, and Marketing to ensure integrated business planning
• Targeted Savings:
  Establish and manage robust cost‑reduction programs targeting delivery, service & repair, refurbishment, and transportation
• Cost of Quality (CoQ):
  Drive "Quality-by-Design" initiatives, incorporating member and engineering feedback to optimize product reliability and reduce total CoQ
• Oversee the supply chain budget, ensuring financial targets are met through rigorous expense management and productivity gains
• Implement total landed cost models to drive data‑driven decision‑making in sourcing and logistics
• AI Deployment:
  Lead the implementation of AI‑driven technologies to automate decision‑making and improve predictive accuracy across the supply chain
• Member First Analytics:
  Use data to develop feedback loops to drive continuous improvement of the member experience
• Develop and monitor KPIs focused on cost‑to‑serve, perfect order fulfillment, and working capital efficiency
• Champion a culture of continuous improvement utilizing Lean or Six‑Sigma methodologies to eliminate waste
• Build, lead, and mentor a high‑performing team, focusing on increasing internal talent density
• Promote a data‑driven mindset and technical proficiency across the department
• Define organizational structures and roles that support evolving business needs and scalability
• Foster a culture of high performance with a focus on retention of top talent

• Bachelor’s Degree:
  Required in Supply Chain Management, Operations, Engineering, Finance, or a related field
• Master’s Degree/MBA:
  Highly preferred
• 8+ years of progressive leadership experience in supply chain, logistics, or operations, with a proven track record of delivering cost‑savings and strategic transformations
• APICS (CSCP/CPIM) or Lean Six Sigma Black Belt certification is a significant plus
• Exceptional ability to interpret complex data sets and translate them into actionable strategic insights
• Ability to see the big picture while maintaining attention to detail in execution
• Strong executive presence with the ability to influence stakeholders at all levels of the organization
• Advanced knowledge of business intelligence and supply chain tools including: ERP systems (e.g., SAP, Oracle), TMS, WMS, Looker, etc.
• Demonstrated success in leading large‑scale organizational change initiatives
• Success Metrics
  • Total Landed Cost Reduction
    - Target Goal:
    Annual target of 5‑8% reduction across primary categories
  • Inventory Turnover
    - Target Goal:
    Improvement of 10% year‑over‑year
  • On‑Time‑In‑Full (OTIF) - Target Goal:
    Achieve and maintain >98%
  • Forecast Accuracy
    - Target Goal:
    Improvement of 20% through integrated planning

• Medical, dental and vision insurance
• Generous paid time off policy
• Short‑term and long‑term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pe…