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Director of Member Experience & Engagement
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-17
Listing for:
Applied Labs
Full Time
position Listed on 2026-07-17
Job specializations:
-
Management
Change Management, Corporate Strategy
Job Description & How to Apply Below
Applied Labs seeks a Director to lead the Health Plan Member Experience across products and touchpoints. You will translate strategic priorities into actionable member initiatives, partnering with Health Plan leadership to improve satisfaction, loyalty, retention, and CAHPS performance.
In this role you will build and guide a high‑performing team, develop metrics and dashboards, and drive cross‑functional improvements with a focus on reducing friction and elevating the member journey.
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